Devyn Kordell McFarland
Raleigh,NC
Summary
Hardworking Maintenance Technician brings expertise in installation, repair and maintenance of complex building systems. Well-versed in regulatory and organizational expectations governing performance over more than 5 years. Resourceful understanding of intricate inspections and process assessments. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships. Looking for career opportunity in Project Management & Business Analytics as I continue my education in both fields. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Dynamic Software Tester with experience writing test scripts, debugging and implementing automation tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance. Dedicated Screenwriter with 3-year background writing well-developed stories with dynamic characters. Successful at meeting deadlines and adapting stories for drama and comedy entertainment. Distinguished knowledge of motivational writing and in-depth research.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Independent Contractor/Maintenance Technician
Courier Express/ TheLibertyGroup
Raleigh, North Carolina
03.2022 - Current
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Updated documentation for recordkeeping and customer use.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Recorded expenses and maintained receipts.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Service Manager
BJ’s Wholesale Tire Center
Raleigh, Carolina
11.2020 - 11.2022
- Train/Manage team of hard working employees
- Enter Sales and invoice information to BJ's company data base
- Stock/correct tire center inventory weekly
- Maintain Tire center customer values & appreciation
- Weekly inspection/maintenance repairs
- Vehicle services
- Assistant to HR management/duties
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
Delivery Associate
Amazon
02.2019 - 11.2020
- Truck Delivery (DOT heavy duty trucks/Regular Delivery)
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Delivered items to customers and presented invoices for payments.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Maintained accurate inventory of products and materials using [Software].
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
Education
Associate of Science - Automotive Systems Technology
05.2019
Engine Repair Transmission Diagnosis 1 Suspension Solutions Engine Performance Electrical Circuits 2 Project Management Data entry
- Additional Coursework in Vehicle maintenance
- Project Management semester course
- Member of Honors Society , 2018
06.2014
Some College (No Degree) - Business Analytics
- Learning and applying application of statistical software for data management, data processing, and modeling using linear and logistic analysis using programming tools.
- Predictive Analytics. Applying basic predictive modeling methods for both classification and regression tasks.
- Applying Predictive Modeling. Hands on classification and regression model training with real world scenarios, using predictive analytics to independently guide decision makers.
- Data structures for Analytics. Obtaining skills and proficiency with data management for analytics applications. Correct preparation of data for processing with analytic software.
- Analytic tools. Research and learning advanced statistical and analytical tools for use in decision making. Data ming, unsupervised machine practices and techniques, analyzing complex data with modern methods and tools.
- Defining and carry out analytics projects from inception to final reports. Apply methods in a simulated business setting.
- Software analysis using python and tableau.
- Member of Honor Society , 2018
Project Management
(This 16 week program gave me new skills and techniques as a project manager with focuses on communication, risk management, organization and leadership. Hands on training including general knowledge and instruction on different project management applications and data points, including microsoft excel, asana and trello. Being able to collaborate with other course mates with different project management tools allowed me to learn and apply new skills for preparation in live work atmosphere) Advanced leadership skills General Organization Advanced Communication Practice Advanced Risk Management Production Knowledge/Skills Hands on Project Management application studies (Microsoft Excel, Asana, Trello, etc.)
- Spring, 2020 - Honor Roll
- GPA 3.6
Skills
- Mechanical Repair
- Preventive Maintenance
- Critical Thinking
- Troubleshooting and Diagnostics
- Hand and Power Tool Operation
- Relationship Building
- Decision Making
- Clear Communication
- Equipment Assembly
- Service Quality Management
- Employee Training and Development
- Cost Reduction Strategies
- Shift Scheduling
- Customer Service
- Hiring and Training
- Managing Operations and Efficiency
- Writing Work Tickets
- Brake Systems Knowledge
- Vehicle Inspections
- Alignments Experience
- Coolant Flushes
- Mechanical Troubleshooting
- Diagnosis and Repair
- Engine Tuning and Analysis
- Emissions Controls
- Budgeting and Forecasting
- Cost Reduction and Containment
- Staff Management
- Quality Assurance
- Team Leadership
- Project Management
- Cost Analysis
- Project Scope
- Risk Management
- Data Integrity Validation
- Reporting Tools
- Strong Work Ethic
- Business Intelligence Systems
- Database Building
- Business Requirements
- Industry Report Reading
- Data Mining
- Technology Architecture Analysis
- Forecasting and Planning
- Business Recovery and Sustainability
- Business Analysis
- Risk Assessment
- Product Management
- Human Resources Information Systems (HRIS)
Certification
- Project Management. 2020 Norwich University
- Business Analytics. Wake technical Community College - 2023
- Certified Service Technician, Leith Honda - 2019
- Licensed Vehicle Emissions Inspector - 2019
Timeline
Independent Contractor/Maintenance Technician - Courier Express/ TheLibertyGroup
03.2022 - Current
Service Manager - BJ’s Wholesale Tire Center
11.2020 - 11.2022
Delivery Associate - Amazon
02.2019 - 11.2020
Wake Technical Community College - Associate of Science, Automotive Systems Technology
Enloe Magnet High School - ,
Wake Technical Community College - Some College (No Degree), Business Analytics
Norwich University - , Project Management
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