Summary
Overview
Work History
Education
Skills
Timeline
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Devynn Johnson

Osage,IA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Food Service Worker

Fresh Thyme Market
01.2023 - 01.2024
  • Enhanced customer satisfaction by maintaining clean and organized dining area.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Demonstrated versatility by quickly adapting to various roles within food service environment as needed.

Customer Service Representative

Lowes
07.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Server

Kwik Serve And Locals On Main
07.2022 - 12.2023
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Old Central Coffee Shop
08.2022 - 12.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Trained new employees on policies, beverage preparation, and customer service standards to maintain high level of performance.
  • Contributed to positive workplace culture by resolving conflicts between team members professionally and efficiently.

Grocery Clerk

Fresh Thyme Market
06.2021 - 06.2022
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Promoted positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Barista

Sips Coffee
12.2020 - 05.2022
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Cashier

Hyvee
01.2021 - 05.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

North Scott Senior High School
Eldridge, IA
05.2022

Skills

  • Customer Service
  • Positive Attitude
  • Communication
  • Self-control
  • Problem-Solving
  • Attentiveness
  • Teamwork

Timeline

Customer Service Representative

Lowes
07.2023 - 12.2023

Food Service Worker

Fresh Thyme Market
01.2023 - 01.2024

Barista

Old Central Coffee Shop
08.2022 - 12.2022

Server

Kwik Serve And Locals On Main
07.2022 - 12.2023

Grocery Clerk

Fresh Thyme Market
06.2021 - 06.2022

Cashier

Hyvee
01.2021 - 05.2021

Barista

Sips Coffee
12.2020 - 05.2022

High School Diploma -

North Scott Senior High School

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Devynn Johnson