Devynn Johnson
Herriman,Utah
Summary
I have achieved smooth transitions into new company environments. Successfully completed drug and background screenings. Supported customer satisfaction through experience in sales, customer service, and food service. Assisted in driving customer engagement by identifying needs and providing solutions. Open to relocation: anywhere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Living Spaces
01.2023 - 12.2025
- Led customer interactions as a product specialist, focusing on comprehensive product knowledge. Cultivated relationships with guests through effective questioning to assess their needs. Offered personalized product solutions, driving successful sales outcomes. Advanced to upholstery specialist, mastering diverse sofa styles and fabric characteristics. Elevated to design specialist, overseeing larger sales and designing functional spaces for clients, enhancing overall customer satisfaction.
- Secured position as sales supervisor, overseeing the largest department in the store. Led a team of 8-15 upholstery specialists, fostering a supportive environment to enhance performance. Conducted weekly meetings and monthly reviews to track progress on KPIs. Implemented IDPs to facilitate personal and professional growth for team members. Championed guest engagement initiatives, improving customer interactions and sales outcomes. Directed sales floor operations, ensuring guests received prompt assistance and were matched with the right team members.
- Led team of sales associates to achieve monthly sales targets through effective training and motivation.
Housekeeper
Molly Maid
09.2022 - 12.2022
- Achieved consistent client satisfaction by maintaining cleanliness in homes through effective teamwork. Streamlined daily cleaning processes to enhance productivity and service quality. Developed a systematic approach to preparing cleaning kits, ensuring all essentials were readily available for daily tasks.
- Supervised cleaning staff to ensure adherence to company standards and client expectations.
- Developed efficient cleaning schedules, optimizing time management for service delivery.
Credit Consultant
Lexington Law
06.2022 - 09.2022
- Facilitated customer engagement by addressing inquiries about rent-to-own home loans and credit repair. Evaluated credit reports to provide tailored product recommendations. Partnered with Lexington to empower clients in their credit-building journey.
- Reviewed client credit reports to detect inconsistencies and create targeted action plans for resolution.
- Provided comprehensive insights on credit management strategies, empowering clients to achieve better financial outcomes.
Customer Advocate I
CARVANA
03.2021 - 05.2022
- Assisted customers by driving chase car to residences for vehicle sales to Carvana. Reviewed all paperwork with customers prior to issuing checks or processing ACH payments. Coordinated with tow service for vehicle pickup and return to hub.
- Completed training on haulers, achieving hauler and DOT certification for operation. Loaded vehicles for delivery to customers' homes and facilitated the unloading process. Assisted customers with paperwork after vehicle delivery and coordinated test drives.
- Organized and assembled packets for upcoming deliveries during downtime.
Customer Service Representative
Caption Call
11.2020 - 02.2021
- Facilitated seamless communication for CaptionCall users through accurate transcription of phone calls. Improved user experience for elderly individuals with hearing challenges.
- Engaged with customers to resolve inquiries, applying advanced communication strategies and extensive product expertise.
Customer Service Representative
ClearSource
03.2020 - 03.2020
- Rehired in March to support customer service operations for My Hearing Centers team. Assisted customers with inquiries and provided solutions to enhance satisfaction. Collaborated with team members to improve service delivery processes.
- Addressed customer inquiries by leveraging advanced communication techniques and in-depth product knowledge.
- Executed process enhancements to optimize efficiency in managing customer requests.
- Oversaw resolution of escalated customer complaints, ensuring prompt and effective outcomes.
Housekeeping Supervisor
American Housekeeping
01.2019 - 01.2020
- Supported team efforts to maintain cleanliness in homes, contributing to high client satisfaction. Assisted in optimizing daily cleaning routines to improve efficiency and service delivery. Organized cleaning kits systematically to guarantee availability of necessary supplies for daily operations.
- Oversaw cleaning staff to uphold company standards and meet client expectations.
- Designed and implemented efficient cleaning schedules to enhance time management.
Housekeeper/Manager
A Personal Touch
06.2017 - 01.2019
- Achieved high client satisfaction through effective support of team cleanliness efforts in homes. Improved efficiency and service delivery by optimizing daily cleaning routines. Secured necessary supplies for daily operations by organizing cleaning kits systematically.
- Supervised cleaning personnel to uphold cleanliness and hygiene protocols within the organization.
- Produced daily schedule reports that improved project tracking and accountability. Developed inventory reports that facilitated informed decision-making and resource management.
Server
Cantina Southwestern Grill
08.2017 - 11.2017
- Managed guest interactions by greeting upon arrival. Provided water, chips, and salsa to enhance dining experience. Facilitated drink orders and ensured ample time for menu selection. Oversaw food delivery and maintained regular guest check-ins.
- Managed end-of-shift tasks to ensure operational efficiency, encompassing breakdown of Coke machines and restocking of chip baskets.
- Transitioned from role to ensure alignment with full-time job responsibilities.
- Coordinated with kitchen personnel to enhance efficiency in order fulfillment and ensure meal accuracy.
- Maintained cleanliness of dining area and systematically organized table settings to enhance guest experience.
- Performed routine inventory evaluations to support operational efficiency and ensure sufficient food and beverage stock.
Customer Service Representative
ClearSource
05.2016 - 03.2017
- Assisted customers by answering incoming calls and verifying account information. Supported warranty replacement processes for products. Resolved customer issues related to products and processed payment information. Facilitated product upgrades when necessary. Aimed for first call resolution with each customer.
- Cultivated strong relationships with customers through active listening techniques.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Addressed customer inquiries regarding products, services, and company information.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
Reservations Agent/Customer Service
Intercontinental Hotels Group
11.2015 - 01.2016
- Acquired comprehensive knowledge of all hotel brands, including Holiday Inn, Indigo, Candlewood, Staybridge, Hualuxe, and InterContinental.
- Managed inbound call operations and facilitated guest reservations across multiple hotel locations.
- Delivered exceptional customer service to enhance client satisfaction.
- Cultivated a welcoming atmosphere by actively listening to guests' needs to ensure optimal room and package selection.
- Assisted in sales by promoting various hotel room options and travel packages. Offered upgraded packages to enhance customer experience when needed.
- Resigned from position due to health challenges. Communicated with management regarding hospitalization and uncertainty of return. Collaborated with team to ensure smooth transition of responsibilities.
- Addressed customer complaints with empathy and effective problem-solving strategies.
- Monitored and analyzed room availability across various resort locations.
- Conducted thorough investigations to identify alternative accommodation solutions, enhancing customer service quality.
- Delivered comprehensive information regarding product availability and pricing to enhance customer decision-making.
Housekeeper
Elite House Cleaning
09.2013 - 11.2015
- Oversaw home cleaning operations for clients, ensuring high standards of cleanliness. Coordinated with clients to verify cleaning appointments in advance, optimizing scheduling efficiency. Arrived as scheduled to execute cleaning tasks promptly. Cultivated strong client rapport through attentive service and personalized inquiries regarding their cleaning needs.
- Performed cleaning and sanitization of bathrooms to ensure a hygienic environment for all users.
- Performed routine vacuuming to maintain cleanliness and enhance the appearance of office lobbies and corridors.
- Executed thorough cleaning tasks, including vacuuming, window washing, and dusting, to uphold a welcoming environment.
- Performed meticulous cleaning of office furniture and fixtures, ensuring comfort and cleanliness in all areas.
- Executed daily waste management procedures, including trash and recyclables disposal, to maintain a hygienic environment.
- Followed established house cleaning checklist to maintain a pristine environment for clients.
Line Server
Cafe Zupas
10.2010 - 12.2010
- Prepared soups, salads, and sandwiches for customers on demand. Cleaned and sanitized salad containers, soup containers, and sandwich grills at the end of each shift. Organized salad bins for the next shift and restocked all salad tub ingredients.
- Enhanced menu item presentation through strategic implementation of suggestions.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Oversaw condiment inventory management and ensured drink stations remained fully stocked.
- Processed customer transactions by accurately ringing up purchases and issuing receipts.
Waitress
Souper Salad
10.2009 - 05.2010
- Oversaw customer interactions by welcoming guests and managing buffet payment transactions. Coordinated drink orders to enhance service efficiency during peak hours. Proactively engaged with customers to refresh drinks and maintain cleanliness in dining areas. Conducted thorough cleaning of restrooms and dining spaces at shift's end. Maintained equipment cleanliness and ensured proper stocking for subsequent shifts.
Tanning Consultant
Treasure Island Tanning
01.2008 - 06.2008
- Greeted and checked in customers, assigning them to appropriate beds for designated time periods. Cleaned and sanitized beds after each use to maintain hygiene standards. Sanitized goggles after each use to ensure customer safety. Started laundry to maintain an adequate supply of clean towels. Conducted final cleaning of all beds, emptied trash bins, vacuumed, and folded laundry at the end of each shift. Stocked products for the next shift to ensure readiness.
Education
High school diploma or GED - undefined
Skills
- Sales (3 years)
- Presentation skills
- Microsoft Outlook
- Customer Service (10 years)
- Phone etiquette
- Sales management
- Communication skills
- Computer skills
- Customer relationship building
- Systems and software expertise
- Sales expertise
- Sales promotions
- Employee scheduling
- Staff training and development
- Store maintenance
- Goal setting and achievement
- Computer proficiency
- Employee training
- Superior work ethic
- Decision-making
- Basic mathematics
- Creativity and originality
- Critical thinking
- Adaptable to changing demands
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
Certification
- Driver's License
- Food Handler Certification
Timeline
Retail Sales Supervisor
Living Spaces
01.2023 - 12.2025
Housekeeper
Molly Maid
09.2022 - 12.2022
Credit Consultant
Lexington Law
06.2022 - 09.2022
Customer Advocate I
CARVANA
03.2021 - 05.2022
Customer Service Representative
Caption Call
11.2020 - 02.2021
Customer Service Representative
ClearSource
03.2020 - 03.2020
Housekeeping Supervisor
American Housekeeping
01.2019 - 01.2020
Server
Cantina Southwestern Grill
08.2017 - 11.2017
Housekeeper/Manager
A Personal Touch
06.2017 - 01.2019
Customer Service Representative
ClearSource
05.2016 - 03.2017
Reservations Agent/Customer Service
Intercontinental Hotels Group
11.2015 - 01.2016
Housekeeper
Elite House Cleaning
09.2013 - 11.2015
Line Server
Cafe Zupas
10.2010 - 12.2010
Waitress
Souper Salad
10.2009 - 05.2010
Tanning Consultant
Treasure Island Tanning
01.2008 - 06.2008