Devys Rivera
Buchanan,NY
Summary
Organized and efficient Senior IT&S Process Management Administrator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
In addition currently also a Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Life Coach
Business Owner (Y.O.U. Life Coaching, LLC)
01.2023 - Current
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Coached individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
- Defined core problems and determined key strategies for investigating and remediating concerns.
SENIOR IT&S PROCESS MGMT. ADMINISTRATOR
NORTHWELL HEALTH, OCIO
02.2022 - Current
- Work with stakeholders to understand site IT request to include benefit, workflow impact and revenue on investment
- Proven ability to interact with IT&S organization, vendors, and business leadership throughout the health system to make recommendations, resolve issues and drive results
- Support initiatives to educate and reinforce hospital compliance (IT Risk Management HIPAA Assessments, Phishing communication, and education) Partner with Corp
- IT Project teams to remove roadblocks, address site concerns and identify workarounds
- Divestiture and Migration
SENIOR PRODUCT SERVICES & MANAGEMENT ANALYST
NORTHWELL HEALTH, OCIO
01.2016 - 02.2022
- Supports and enhances systems on larger, more complex, or multiple projects for enterprise resource planning, budgeting, data warehousing, and financial reporting
- Collaborates with Finance and vendor to ensure financial systems are properly supported
- Provides support to ensure all systems are functioning optimally, data integrity is intact and financial reports are produced timely and accurately
- Participates in implementing or enhancing systems following the software development lifecycle
- Participates in the design, implementation, and maintenance of system applications by using standard project planning methodologies
- Participates in the administration of training programs for hospital staff on the use of applications for specific departmental needs
- Reviews and evaluates user needs, requests, and implements the appropriate changes
- Implements vendor system enhancements and custom programs
- Tests updated systems to ensure quality assurance standards have been met
- Keep current with new functionality or technical offerings
- Builds dictionaries and supports applications
- Follows policies to ensure appropriate segregation
- Reboot Servers
- Project Management, Business cases
- Prioritizes assignments
HEALTH UNIT COORDINATOR
NORTHWELL HEALTH - PHELPS HOSPITAL
05.2012 - 01.2016
- Customer service driven; acts as a patient advocate to ensure that patient needs, and concerns are being addressed appropriately
- Ensure that the Orthopedic/Rehabilitation unit is running smoothly for both staff and patients
- Ensure that HIPPA regulations, Joint Commission standards and corporate compliance policies are adhered to
- Knowledge of medical terminology, transcribing physician orders, and nursing interventions daily
- Conduct regular inventories to optimize supply levels and ensure ready availability of department specific products.
PATIENT CARE TECH
- PHELPS HOSPITAL - PHELPS HOSPITAL
05.2006 - 01.2012
- Provides direct care as assigned for a designated group of patients
- Performs functions requiring skill and competence such as, but not limited to phlebotomy, EKG, obtaining specimens and cultures, activities of daily living, simple wound dressings, and vital signs
- Shares accountability for quality patient outcomes.
Education
PhD - Psychology
Capella University
2023
Masters - Information Technology
Capella University
2021
Bachelor of Arts - Psychology
Kaplan University
2015
Skills
- Client Service
- Process Implementation
- Department Leadership
- Business Needs Identification
- Operational Standard Development
- Microsoft Office
- Operational Improvements
- Office Operations
- Application Documentation
- Process Management
- Office Organization
- Process Improvement Initiatives
- Customer Inquiries
- Workflow Processes
- Customer Service Process Improvement
Websites
Certification
- Certified Life Coach
- Certified SAFe 5 Agilist
- Certificate - Computer Information Technology
Timeline
Certified Life Coach
Business Owner (Y.O.U. Life Coaching, LLC)
01.2023 - Current
SENIOR IT&S PROCESS MGMT. ADMINISTRATOR
NORTHWELL HEALTH, OCIO
02.2022 - Current
SENIOR PRODUCT SERVICES & MANAGEMENT ANALYST
NORTHWELL HEALTH, OCIO
01.2016 - 02.2022
HEALTH UNIT COORDINATOR
NORTHWELL HEALTH - PHELPS HOSPITAL
05.2012 - 01.2016
PATIENT CARE TECH
- PHELPS HOSPITAL - PHELPS HOSPITAL
05.2006 - 01.2012
PhD - Psychology
Capella University
Masters - Information Technology
Capella University
Bachelor of Arts - Psychology
Kaplan University
- Certified Life Coach
- Certified SAFe 5 Agilist
- Certificate - Computer Information Technology
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