Dewaine Hayes
New York
Summary
Finance Operations Manager with 5+ years leading high-volume revenue, fleet, and multi-site operations. Drives margin growth and operational efficiency by aligning finance with workflow execution. Expert in Salesforce, Google Workspace, and advanced Excel, with proven audit and compliance results.
Overview
6
6
years of professional experience
Work History
Finance Manager
CI Services LLC
02.2024 - Current
- Oversee $1M+ in weekly revenue reporting, ensuring full reconciliation between operational activity, subcontractor billing, and financial records.
- Analyze subcontractor and in-house labor costs to identify margin leakage, supporting cost-containment initiatives and improved profitability.
- Designed and implemented a scalable onboarding and systems-access framework using Google Workspace, reducing administrative overhead and improving cross-functional alignment.
- Enforced audit-ready documentation standards across finance and operations, strengthening internal controls and reducing compliance risk.
- Translate complex financial datasets into operational insights, driving process improvements that enhance efficiency and financial transparency.
Operations Coordinator
CI Services LLC
11.2022 - 02.2024
- Directed dispatch and logistics for a 35+ vehicle fleet, leveraging data-driven prioritization to optimize service delivery and asset utilization.
- Reengineered communication workflows between field operations and finance teams, accelerating billing cycles and reducing information gaps.
- Managed end-to-end work order documentation, maintaining 100% compliance with contractual and operational requirements.
Operations Manager
Fedex Ground
06.2021 - 11.2022
- Led the launch of 33% of new regional facilities within the Austin market, coordinating site readiness, staffing, and operational activation.
- Developed logistics strategies that maintained service-level performance while reducing variable operational costs during peak volume periods.
- Oversaw workforce planning and scheduling for large operational teams, aligning labor resources with demand forecasts.
- Implemented performance-based recognition programs that increased employee engagement and reduced seasonal turnover.
Operations Administrator
Fedex Ground
02.2020 - 06.2021
- Optimized driver routing and scheduling models to maximize asset utilization and on-time delivery performance.
- Managed Hazardous Materials (HazMat) compliance, maintaining 100% adherence to federal and state safety regulations.
- Served as an escalation point for complex service issues, resolving operational failures and improving regional customer retention.
Education
Associate of Science - Computer Science & Cybersecurity
Austin Community College
Skills
- Finance Operations: Revenue Reporting ($52M Annualized), Cost Variance Analysis, Expense Management, Margin Optimization
- Operational Leadership: Facility Launches, Fleet Operations (35 Vehicles), Workforce Optimization, Resource Planning
- Compliance & Risk: Audit Readiness, Regulatory Compliance, Internal Controls, Contract Oversight
- Technology & Analytics: Salesforce, Google Workspace (Admin), Advanced Excel (Financial Analysis), Systems Integration
Timeline
Finance Manager
CI Services LLC
02.2024 - Current
Operations Coordinator
CI Services LLC
11.2022 - 02.2024
Operations Manager
Fedex Ground
06.2021 - 11.2022
Operations Administrator
Fedex Ground
02.2020 - 06.2021
Associate of Science - Computer Science & Cybersecurity
Austin Community College