Dewaine Williams
Baltimore,MD
Summary
Skilled and dedicated worker with a wide range of customer service and communication skills demonstrated through over 15 years of experience in retail. Always ready to take on new tasks and opportunities to help the company grow and reach their goals. Precise and detailed oriented worker shown through experience in roles managing cash flow. Able to self- motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Strong communication and interpersonal skills helping others by finding creative and fast solutions. Organized Parts Coordinator with relevant experience in managing, ordering, and tracking parts inventory. Possess strong skills in coordinating logistics, maintaining database accuracy, and ensuring timely delivery of required components. Known for troubleshooting discrepancies and streamlining operations to optimize efficiency. Improved inventory control procedures in previous roles leading to smoother workflow and reduced downtime.
Overview
8
8
years of professional experience
Work History
Parts Coordinator
Gerber Collision
Catonsville, MD
01.2024 - Current
- Prepared weekly forecasts of upcoming orders based on historical data.
- Assisted customers with inquiries regarding availability, pricing, and delivery times for parts.
- Coordinated with purchasing department to order additional parts as needed.
- Developed and implemented procedures for tracking inventory levels.
- Processed returns from customers according to company policy and procedure guidelines.
- Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
- Reviewed and understood various technical documentation to make accurate parts selections.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email,
- Provided exceptional customer service to ensure customer satisfaction.
Supervisor
The Lube Center Inc.
Hanover, MD
06.2023 - 01.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 10 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Identified needs of customers promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Accounts Receivable Clerk
Alsco Uniforms
Alexandria
01.2023 - 03.2023
- Processed verified and posted receipts ensuring accuracy
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Maintained records regarding payments and account statutes
- Worked directly with different departments and vendors to discuss and resolve account needs.
Customer Care Support
GMAC - Graduate
Reston
09.2022 - 12.2022
- Answered questions about the company's products & services
- Processed orders and transactions
- Resolved issues and troubleshoot technical problems
- Provided proactive customer outreach
- Handled customer complaints
- Collected & analyzed customer feedback to improve support.
Business Office Associate
CarMax
Laurel
08.2019 - 04.2022
- Performed store's collections report to guarantee that all balances due from customers had been paid
- Build strong rapport with customers to generate additional business and referrals
- Serve as primary point of contact for incoming phone calls per day, addressing inquiries and resolving concerns
- Update customer information in database
- Perform basic accounting services, including the handling or petty cash and invoicing
- Worked with accounts payable, managing financial payments owed to different lienholder
- Managed our store's over/short report to ensure that there were no variances in our finances for a particular day.
Parts Clerk
First Transit
Landover
02.2019 - 08.2019
- Managed inventory log in system for efficient inventory management
- Check order reports and update records accordingly
- Worked with vendors to handle damaged merchandise
- Used scanners and other tracking software to maximize efficiency
- Label, stock, and track movement of all deliveries
- Identify discrepancies between deliveries and purchase orders
- Used forklift to load/unload flat beds and trucks
- Perform routine maintenance checks of warehouse area.
Assistant Manager
Valvoline
Laurel
11.2016 - 01.2019
- Conducted weekly meetings to communicate issues, weekly goals, answering and resolving employee concerns
- Ensured employees complied with company policies and procedures
- Assist manager in hiring, supervising, and operating procedures
- Addressed customer service concerns, resolving issues and ensuring exceptional experiences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Tracked inventory and purchased oil change and store supplies
- Meet and exceed all goals as directed by management.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, Maryland05-2015
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- People skills
- Collaboration talent
- Problem-solving abilities
- Goal Setting
- Invoice Processing
- Customer Relations
- Customer Service
Timeline
Parts Coordinator
Gerber Collision
01.2024 - Current
Supervisor
The Lube Center Inc.
06.2023 - 01.2024
Accounts Receivable Clerk
Alsco Uniforms
01.2023 - 03.2023
Customer Care Support
GMAC - Graduate
09.2022 - 12.2022
Business Office Associate
CarMax
08.2019 - 04.2022
Parts Clerk
First Transit
02.2019 - 08.2019
Assistant Manager
Valvoline
11.2016 - 01.2019
High School Diploma -
Charles Herbert Flowers High School