Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dewald Nel

Dewald Nel

Greenacres,FL

Summary

Dynamic restaurant Supervisor with a proven track record at IBIS Country Club and Sapphire Valley Country Club, enhancing customer satisfaction through effective problem resolution and staff training. Skilled in food services management and team coordination, I consistently drove sales revenue by implementing upselling techniques, fostering a culture of excellence and loyalty.

Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Restaurant Supervisor

Ibis Golf and Country Club
10.2018 - Current
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Evaluated employee performance, providing feedback and coaching to improve service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Trained staff in upselling techniques, significantly increasing average ticket size.
  • Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.

Restaurant Manager

Sapphire Valley Country Club
05.2023 - 09.2024
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
  • Trained staff in upselling techniques, significantly increasing average ticket size.
  • Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Evaluated employee performance, providing feedback and coaching to improve service quality.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Education

Bachelors In Hospitality And Catering Services - Hospitality

Boland College
Stellenbosch, SA
11.2018

Skills

  • Customer service
  • Team coordination
  • Staff training
  • Service quality
  • Staff supervision
  • Task delegation
  • Staff management
  • Problem resolution
  • Employee motivation
  • Food services management
  • Bar operations
  • Table management
  • Food and beverage service

Timeline

Restaurant Manager

Sapphire Valley Country Club
05.2023 - 09.2024

Restaurant Supervisor

Ibis Golf and Country Club
10.2018 - Current

Bachelors In Hospitality And Catering Services - Hospitality

Boland College

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