Dewan Aladiath

Shift Leader

Dunkin' Donuts

09.2022 - 01.2024

Improved team productivity by implementing efficient scheduling and task delegation methods.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
Implemented procedural updates as needed based on company policy changes or industry developments.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Resolved conflicts between employees to maintain positive and productive work environments.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained new employees and delegated daily tasks and responsibilities.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
Completed cash and credit card transactions accurately using POS software.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Conducted performance reviews and provided staff with feedback and guidance.
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected production area to verify proper equipment operation.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Gathered, organized and input information into digital database.
Developed effective improvement plans in alignment with goals and specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Devised and implemented processes and procedures to streamline operations.
Conducted regular reviews of operations and identified areas for improvement.
Maintained database systems to track and analyze operational data.
Generated reports detailing findings and recommendations.
Observed packing operations to verify conformance to specifications.
Created and managed project plans, timelines and budgets.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Summary

Overview

Work History

Shift Leader

Education

Bachelor of Business - Business

High School Diploma -

Skills

Languages

Timeline

Shift Leader

Bachelor of Business - Business

High School Diploma -

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