Dewan Carrington
Wilkes-Barre,PA
Summary
"Dynamic Area Manager with extensive experience leading and developing teams of 50-200 Amazon Associates. Proficient in effectively communicating policies, ensuring compliance, and implementing corrective actions. Leveraging CDL knowledge as a previous permit holder, data analysis, and IT, I bring a multifaceted skill set to drive operational excellence and foster a culture of continuous improvement."
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
01.2024 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Rep-Tech Customer Service
Verizon
10.2020 - 01.2022
- Accessed multiple databases to investigate customer questions and concerns.
- Analyzed customer research to develop product and service recommendations and pitch to management.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Store Lead Manager
AT&T
06.2019 - 10.2020
- Oversaw, trained and encouraged five sales associates, promoting culture of efficiency and performance.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
- Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing training
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
Computer Repair Technician
DC COMPUTER REPAIR
08.2018 - Current
- Oversee daily performance of computer systems.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installing data communication equipment and software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications •Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
Education
Master of Arts - Public Administration
The University of Arizona
Tucson, AZ10.2023
Bachelor of Arts - Applied Behavioral Science
The University of Arizona
Tucson, AZ05.2019
Skills
- Team Leadership
- Communication
- Policy Implementation
- Team management
- Compliance Management
- Corrective Action
- Logistics Management
- CDL permit and Licensing Process
- Data Analysis
- Information Technology (IT)
- Operational Excellence
- Emotional Support
- Behavior Observation
- Customer Service Support
Certification
- Certified Basic Life Support-BLS, National CPR Foundation - 06-23-22
- Trauma-Informed Care Certificate
- Certified Computer Repair Technician , Mott Community College - May 2013
Timeline
Area Manager
Amazon
01.2024 - Current
Rep-Tech Customer Service
Verizon
10.2020 - 01.2022
Store Lead Manager
AT&T
06.2019 - 10.2020
Computer Repair Technician
DC COMPUTER REPAIR
08.2018 - Current
Master of Arts - Public Administration
The University of Arizona
Bachelor of Arts - Applied Behavioral Science
The University of Arizona