De'Wan Horne
Noblesville,IN
Summary
Resourceful system administrator with a proven track record of effectively addressing diverse technical challenges through a focused and creative approach. Exceptional problem-solving skills and ability to make informed decisions in high-pressure situations. Over 20 years of progressive IT experience, bringing wealth of knowledge and expertise to ensure seamless operations and optimal performance within complex technology environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Systems Administrator
BHI Senior Living
08.2023 - 07.2024
- Senior Administrator for the organization's EUC and server infrastructure
- Migrated 13 servers from a VMWare platform in an Illinois data center to Hyper-V at the local corporate office saving about $13,000 monthly
- Worked with the Network Administrator in eliminating outdated ENS circuits to further save an average of $7,000 monthly
- Led tyhe migration of critical data to cloud-based storage solutions, streamlining processes and reducing physical infrastructure costs
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Configured and tested Windows Server operating systems with roles features.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Managed the organizations Microsoft 365 tenant
- iOS and MacOS support
- Microsoft Intune for endpoint management
Manufacturing Infrastructure Analyst
TATA Consultancy Services
02.2020 - 07.2023
- Windows 10 Subject Matter Expert ∙
- Maintained high availability of critical systems through regular maintenance and disaster recovery planning.
- Collaborated with cross-functional teams to design, develop, and implement scalable infrastructure solutions.
- Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels.
- Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
- Improved overall security posture by conducting vulnerability assessments and implementing necessary patches.
- Met Windows 10 migration goals well over 100% despite COVID-19 difficulties
- Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations.
- Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
Senior IT Specialist
ACCEL Consulting, LLC
08.2019 - 01.2020
- Championed cybersecurity awareness campaigns throughout the organization; educated staff on best practices for safeguarding sensitive information against threats both internal and external.
- Collaborated with stakeholders to identify technology needs and develop innovative solutions that drove business growth.
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
- Streamlined helpdesk operations by implementing an efficient ticketing system that prioritized incoming requests based on urgency and impact on business operations.
- Optimized system performance for increased efficiency through hardware upgrades and software updates.
- Monitored system health using advanced diagnostic tools; proactively addressed potential issues before they escalated into major problems.
- Installed and configured new devices and system components.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
- Implemented strategic IT initiatives that reduced operational expenses while maintaining optimal service levels.
- Oversaw successful implementation of a company-wide VoIP system, resulting in improved call quality and reduced telecommunication expenses.
Senior Systems Executive
Cognizant Technology Solutions
09.2018 - 08.2019
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Mentored junior staff members, sharing expertise in system administration best practices.
- Optimized system performance by implementing efficient software updates and hardware upgrades.
- Took the lead in migrating and deploying over 1,500 EUC devices
- Completed Windows 10 migration quarterly goal 150% over projection
- Increased customer satisfaction by providing prompt and effective technical support services.
- Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
- Reduced security incidents with proactive monitoring and timely patching of systems.
- Employed Microsoft System Center Configuration Manager to manage and deploy over 700 software packages to over 1500 devices
Lead Deployment Technician
ABBTech Professional Resources
07.2018 - 09.2018
- Worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
- Lead a team of 10 technicians
- Assisted in developing comprehensive reports analyzing overall performance metrics of deployed systems.
- Conducted regular reviews of deployed systems, identifying areas for optimization or enhancement.
- Received assets and moved equipment within or between facilities.
- Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.
- Evaluated post-deployment feedback from end-users, using insights to drive continuous improvement initiatives in future projects.
- Project completed a month ahead of schedule
Lead Desktop Technician
Insight Global
04.2018 - 06.2018
- Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines.
- Streamlined processes by maintaining an up-to-date inventory of hardware and software resources.
- Received assets and moved equipment within or between facilities.
- Managed inventory effectively, ensuring adequate supply of equipment for scheduled deployments.
- Increased productivity by configuring and deploying new workstations tailored to individual user needs.
- Facilitated smooth transitions during office relocations or expansions by coordinating efficient setup/configuration of workstations within tight deadlines.
Office Manager/Network Administrator
UNICOR
01.2005 - 03.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and scheduled project time study evaluations
- Oversaw the network and computer technology of the entire office
- Administered the Active Directory Forest for the local domain of around 50 users and 75 network connected devices
- Implemented local office Windows 7 migration project
Windows Server Technology Support Analyst
Eli Lilly & Co.
11.2003 - 08.2004
- Delivered Windows server support, backup management and exchange support.
- Managed over 30,000 user accounts, global groups, and group policies along with over 3000 secure data areas
- Primary administrator for pint management and printer ques
- Built new servers and promoted to domain controllers for existing forest
Network Administrator
PEC Solutions
01.2001 - 11.2002
- Personally managed and hired small team to perform required assignments networks at different assessment sites
- Supported proprietary fingerprinting software and equipment
- Volunteered to support a sight that was 4 days behind schedule and completed the backlog in 2 days
- Developed and taught training courses on computer literacy and proprietary government software saving over a day’s amount of time
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
A.A. - Information Technology
University of Phoenix
01.2023
Skills
- System monitoring
- Server Management
- Incident Management
- Virtualization Technologies
- Patch management
- Windows administration
- Windows server
- Microsoft 365
- Group Policy management
- Configuration Management
- PowerShell
- Bi-lingual
Certification
- AZ-104 Microsoft Certified Azure Administrator Associate
- AZ-900 Microsoft Certified Azure Fundamental
- Dell Certified Warranty Technician
- Lenovo Certified Warranty Technician
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Administrator
BHI Senior Living
08.2023 - 07.2024
Manufacturing Infrastructure Analyst
TATA Consultancy Services
02.2020 - 07.2023
Senior IT Specialist
ACCEL Consulting, LLC
08.2019 - 01.2020
Senior Systems Executive
Cognizant Technology Solutions
09.2018 - 08.2019
Lead Deployment Technician
ABBTech Professional Resources
07.2018 - 09.2018
Lead Desktop Technician
Insight Global
04.2018 - 06.2018
Office Manager/Network Administrator
UNICOR
01.2005 - 03.2018
Windows Server Technology Support Analyst
Eli Lilly & Co.
11.2003 - 08.2004
Network Administrator
PEC Solutions
01.2001 - 11.2002
A.A. - Information Technology
University of Phoenix
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