Open To Work
DE’WAN HORNE
Noblesville,IN
Summary
Microsoft Expert recognized for driving productivity and efficient task completion. Specializes in advanced Office suite applications, cloud services management with Azure and SharePoint, and Windows OS troubleshooting. Demonstrates strong problem-solving abilities, effective time management, and adaptability, contributing to seamless operations and successful project outcomes.
Overview
20
20
years of professional experience
4
4
Certification
Work History
SCCM Automation Engineer
Insight Global / Citizens Energy
04.2025 - 08.2025
- Software Deployment & Management: Architected, managed, and deployed robust software packages across diverse enterprise environments, ensuring seamless integration and operational efficiency.
- Patch Management & System Security: Directed comprehensive desktop patching processes for Windows 10, Windows 11, and Office 365, significantly enhancing system stability, security posture, and compliance.
- Endpoint Configuration & Administration: Administered complex update jobs and system configurations utilizing Microsoft Intune and SCCM, streamlining endpoint management and policy enforcement for large-scale deployments.
- Vulnerability Remediation & Cybersecurity: Proactively identified and remediated critical desktop vulnerability compliance issues using Qyalys, consistently upholding stringent cybersecurity standards and reducing attack surface.
- Office 365 Optimization: Oversaw the end-to-end management of Office 365 application deployments and meticulously configured policy settings to optimize user experience, enhance productivity, and fortify application security.
- Automation & Scripting: Developed, rigorously tested, and successfully implemented advanced PowerShell scripts, automating complex deployment processes and routine administrative tasks to drive efficiency and reduce manual effort.
IT Infrastructure Support
AIS / Eli Lilly & Co
12.2024 - 08.2025
- IT Infrastructure & Site Services Management: Spearheaded the comprehensive management of IT infrastructure and site services for an innovation center, extending crucial support to mobile research vehicles to ensure continuous operational readiness.
- Mobile Network Optimization: Configured and managed Starlink cellular routers, significantly enhancing mobile network efficiency and connectivity for critical research operations.
- Wireless Network Administration: Directed the end-to-end management of robust wireless networks, encompassing the configuration and maintenance of switches and Wi-Fi access points to ensure high-performance connectivity.
- Application Deployment & Packaging: Streamlined application deployment and packaging processes utilizing PDQ SmartDeploy and PDQ Connect, ensuring efficient and controlled software distribution.
- Workstation Patch Management: Executed rigorous workstation patch management, maintaining system integrity and safeguarding against vulnerabilities across numerous endpoints.
- Custom Image Creation & Maintenance: Developed and maintained a custom Windows 11 image, optimizing it for efficient and standardized deployment across the organization's workstations.
- Virtual Machine Management: Administered and optimized virtual machine environments using VMWare and Oracle VirtualBox, ensuring high availability and performance of critical systems.
- Automated Device Deployment & Refresh: Successfully automated the deployment and reconfiguration of over 200 devices, leading to the completion of a major refresh project 60 days ahead of schedule and significantly enhancing operational efficiency.
Systems Administrator
BHI Senior Living
07.2023 - 07.2024
- End-User Computing & Server Infrastructure Management: Managed the organization's comprehensive end-user computing (EUC) environment and both physical and virtual server infrastructure, ensuring seamless and highly available operations.
- Virtual Server Migration & Cost Savings: Executed a successful migration of 15 virtualized servers from VMWare to Hyper-V, resulting in significant operational efficiencies and achieving estimated monthly savings of $13,000.
- Network Optimization & Cost Reduction: Collaborated strategically with the Network Administrator to eliminate outdated ENS circuits, leading to an average monthly savings of $7,000 and enhanced network performance.
- Cloud Data Migration & Infrastructure Cost Reduction: Directed the migration of critical organizational data to cloud storage solutions, streamlining data management processes and achieving a 15% reduction in physical infrastructure costs.
- Microsoft 365 Cloud Stack Administration: Served as the sole administrator for the company's complete Microsoft 365 cloud stack, overseeing all aspects of configuration, security, and user management.
- Core Network Services Management: Built, configured, and maintained essential servers for DNS, DHCP, and Active Directory, ensuring robust and reliable network services.
- Helpdesk Operations Oversight: Coordinated closely with the IT Director to oversee daily helpdesk operations, ensuring timely resolution of technical issues and high levels of user satisfaction.
- Hybrid Identity Management Implementation: Spearheaded the migration of on-premise Active Directory to Azure AD, establishing a resilient hybrid identity model with Azure AD Connect for improved accessibility and integrated identity management.
- Apple Device Management & Support: Provided comprehensive iOS and macOS support utilizing JAMF, including the creation and management of configuration and deployment profiles for over 150 Apple devices.
- Cross-Platform Endpoint Management: Leveraged Microsoft Intune for comprehensive endpoint management across Windows and Android devices, ensuring consistent security and policy enforcement.
- Email Security & Routing Management: Managed advanced email filtering and routing solutions with Cisco IronPort and Microsoft Exchange Online, protecting against threats and ensuring reliable communication.
- Employee Onboarding & Lifecycle Management: Oversaw the efficient onboarding process for new employees, ensuring timely system access and necessary technical provisions.
- Network Automation & Workflow Improvement: Created advanced PowerShell automation scripts to enhance network administration efficiency, leading to a documented 20% boost in operational workflow.
- System Security Enhancement: Significantly improved overall system security by implementing regular patch updates and conducting thorough vulnerability assessments.
- User Account & Access Auditing: Conducted regular audits of Microsoft Entra user accounts and access permissions, ensuring strict compliance with regulatory standards and organizational security policies.
- Data Backup & Disaster Recovery Implementation: Deployed robust backup solutions utilizing VEEAM and Unitrends to safeguard data integrity and enhance system reliability against potential disasters.
- Vendor Relationship Management: Managed vendor relationships effectively, ensuring the timely delivery of essential hardware and software products while consistently adhering to budgetary constraints.
- Windows Server Configuration & Deployment: Configured and rigorously tested Windows Server operating systems, including the setup of critical roles and features to support diverse organizational needs.
- Custom OS Image Deployment: Created business-specific Windows OS images and deployed them efficiently using Windows Autopilot and MDT, standardizing workstation configurations.
- Server Uptime & Maintenance: Ensured optimal server uptime by continuously monitoring system health and performing proactive routine maintenance, minimizing disruptions.
- Change Management & Documentation: Implemented and maintained rigorous change management processes and comprehensive documentation for systems administration, ensuring accountability and knowledge transfer.
- Regulatory Compliance & Data Protection: Adhered to strict regulatory compliance standards for confidentiality and data protection, safeguarding sensitive organizational information.
Manufacturing Infrastructure Analyst
TATA Consultancy Services / Eli Lilly & Co
02.2020 - 07.2023
- Workstation Infrastructure Design & Analysis: Performed in-depth technical requirements analysis for workstation infrastructure design, specifically tailoring solutions to meet the unique and stringent needs of a pharmaceutical manufacturing environment.
- Automation Scripting & Efficiency: Developed and implemented advanced automation scripts using PowerShell to streamline critical processes and minimize manual intervention, enhancing operational efficiency.
- Custom OS Image Management (SME): Built and meticulously maintained custom Windows 10/11 OS images for deployment to over 500 manufacturing workstations, serving as the subject matter expert (SME) for Windows operating systems.
- Multi-Platform Troubleshooting & Resolution: Diagnosed and expertly resolved complex technical issues across a wide array of platforms, including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP/7/10/11 OS, workstation hardware, and networking protocols.
- Legacy System Migration Leadership: Took a lead role in successfully migrating laboratory workstations and embedded devices from Windows 7 to Windows 10, achieving all project goals despite significant challenges posed by the COVID-19 pandemic.
- End-User Training & Empowerment: Conducted comprehensive training for end-users on the effective operation of new equipment, software, and network technologies, facilitating smooth adoption and productivity.
- GMP System Validation Contribution: Served as a key contributor in validating new and existing systems, providing essential technical design information to ensure Good Manufacturing Practice (GMP) data integrity.
- Cross-Departmental Collaboration & Upgrades: Collaborated extensively with cross-functional departments, providing strategic and operational recommendations for future upgrades of hardware and software applications, and then championed the entire upgrade process, including documentation for validation and testing.
- Laboratory Infrastructure Consultation: Acted as the primary consultant for laboratory infrastructure, offering expert guidance on compatibility, backup solutions, and configuration needs.
- Automated Application Deployment: Developed and implemented efficient application packages via PDQ Deploy and SCCM, effectively automating large-scale software deployment processes.
- Cybersecurity Collaboration & Remediation: Collaborated closely with the cybersecurity team for regular OS patching and proactive vulnerability remediation utilizing WSUS and Symantec Endpoint Protection.
- Manufacturing Mobile Device Management: Leveraged JAMF and Intune to effectively deploy and administer mobile devices specifically used within the manufacturing environment.
- Capacity Planning & Performance Optimization: Executed comprehensive capacity planning initiatives to accurately forecast growth and sustain optimal performance across all critical systems.
- Scalable Infrastructure Solution Design: Collaborated with cross-functional teams to design, develop, and implement highly scalable infrastructure solutions tailored to organizational needs.
- Distribution Warehouse IT Management: Served as the sole analyst for the distribution warehouse, with a major focus on SOTI administration for Android RF device profile rollout and configuration.
- IT Service Management & Project Coordination: Utilized ServiceNow for ITIL management processes and JIRA for robust project management and collaborative efforts.
- System Documentation & Best Practices: Developed comprehensive documentation for system configurations, operational procedures, and best practices to ensure consistent application and knowledge transfer across the organization.
Senior Information Technology Specialist
ACCEL Consulting, LLC
08.2019 - 02.2020
- MSP Client Infrastructure Support: Provided critical support to Managed Service Provider (MSP) clients on the delivery and configuration of all client-facing infrastructure needs, encompassing the acquisition, planning, configuration, relocation, and deployment of End-User Computing (EUC) devices.
- Helpdesk Operations Streamlining: Streamlined helpdesk operations by implementing an efficient ticketing system that effectively prioritized incoming requests based on urgency and business impact, significantly improving response times.
- Tiered Technical Support: Provided responsive service request resolution during and after business hours, serving as the primary point of contact for VIP and Tier II IT support and technical escalations for various support teams.
- Identity and Access Management: Leveraged Azure AD and Active Directory for robust user, group, and object management within both on-premise and hybrid cloud infrastructure environments.
- Technical Documentation & Knowledge Base Management: Maintained comprehensive documentation for system configurations, operational processes, and technical knowledge bases, ensuring consistent procedures and efficient problem resolution.
- Cybersecurity Awareness & Education: Championed organization-wide cybersecurity awareness campaigns, actively educating staff on best practices for protecting sensitive information against internal and external threats.
- Stakeholder Collaboration & Solution Development: Collaborated effectively with stakeholders to identify technological needs and develop innovative IT solutions that directly contributed to business growth.
- Technology Training & Continuous Learning: Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and driving organizational improvement.
- Customer Support & Issue Resolution: Managed and prioritized customer support requests to achieve prompt and effective resolutions, ensuring high levels of client satisfaction.
- IT Asset Management: Maintained up-to-date documentation of all IT assets, including detailed hardware inventory, software licenses, warranties, and maintenance contracts, for comprehensive asset lifecycle management.
- Remote Endpoint Device Management: Led the successful deployment of Microsoft Intune to effectively manage a diverse range of remote endpoint devices.
- Operating System Migration Leadership: Played a key role in successfully migrating multiple organizations to Windows 10, ensuring smooth transitions and minimal disruption.
Senior Systems Executive
Cognizant / One America Financial
09.2018 - 08.2019
- Large-Scale EUC Device Migration & Deployment: Spearheaded the migration and deployment of over 1,500 End-User Computing (EUC) devices, ensuring seamless transitions and minimizing user impact.
- Windows 10 Migration Achievement: Exceeded Windows 10 migration quarterly goals by 150% over projection, demonstrating exceptional project execution and efficiency.
- ServiceNow Management & KPI Adherence: Monitored daily ServiceNow ticket queues, key performance indicators (KPIs), and Service Level Agreements (SLAs), ensuring appropriate resolutions and consistently maintaining high customer satisfaction.
- Advanced Troubleshooting & Escalation Support: Provided advanced troubleshooting and resolution for complex technical issues escalated from Tier I/II technicians, demonstrating deep technical expertise.
- Executive VIP Technical Support: Led technical support for executive and VIP users, ensuring immediate and high-quality resolution of critical issues.
- IT Inventory & CMDB Management: Managed IT-related inventory effectively and ensured accurate information within the Configuration Management Database (CMDB).
- PowerShell Automation: Developed and implemented general PowerShell automation scripts to enhance various administrative processes and improve efficiency.
- Junior Staff Mentorship: Mentored junior staff members, sharing expertise in system administration best practices to foster skill development and team growth.
- System Performance Optimization: Optimized overall system performance through efficient software and hardware updates and upgrades, ensuring peak operational effectiveness.
- Cross-Platform Mobile Device Management: Managed mobile devices across various platforms (iOS, macOS, Windows, VMware) utilizing JAMF, Intune, and AirWatch for comprehensive Mobile Device Management (MDM).
- Proactive Security Incident Reduction: Reduced security incidents through proactive monitoring and timely patching of servers and critical computer systems.
- Server & System Installation & Maintenance: Installed, configured, and maintained servers and systems in both physical and virtual environments using VMware and Microsoft Hyper-V.
- Large-Scale Software Deployment: Leveraged Microsoft SCCM to manage and deploy over 500 software packages, ensuring consistent and controlled application distribution.
- 24/7 Enterprise Support: Provided comprehensive 24/7 technical support for the company call center while also supporting 10 floors within the corporate office, ensuring continuous operations.
Senior Desktop Deployment Engineer
ABBTech Professional Resources
04.2018 - 09.2018
- Project Management & Planning: Collaborated closely with project managers to develop accurate timelines and comprehensive resource allocation plans, ensuring efficient project execution.
- Team Leadership & Mentorship: Led a team of 10 technicians, providing guidance, mentorship, and fostering a collaborative environment to achieve departmental objectives.
- Performance Analysis & Optimization: Assisted in developing comprehensive reports analyzing system performance metrics and conducted regular reviews of deployed systems, identifying key areas for optimization and enhancement.
- Enhanced Client Satisfaction: Significantly improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle, from initial planning to post-implementation support.
- Continuous Improvement Initiatives: Evaluated post-deployment feedback to drive continuous improvement initiatives, ensuring ongoing refinement of processes and solutions.
- Expedited Project Completion: Successfully completed a key project one month ahead of schedule through effective planning, execution, and team coordination.
- End-User Documentation & Support: Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines, empowering self-service and reducing support requests.
- Equipment Inventory Management: Managed IT inventory effectively, ensuring an adequate supply of equipment for scheduled deployments and minimizing delays.
- Productivity Enhancement through Custom Workstations: Increased end-user productivity by configuring and deploying new workstations precisely tailored to individual user needs and specifications.
- Seamless Office Relocation Support: Facilitated smooth transitions during office relocations, ensuring efficient and timely workstation setup within tight deadlines and minimizing business disruption.
Education
Certificate - Network Technology
California Institute of Applied Technology
National City, CA01.2025
A.A. - Information Technology
University of Phoenix
Phoenix, AZ01.2023
Skills
- SCCM and endpoint management
- Vulnerability management
- Active Directory and Azure AD
- Virtualization technologies
- Microsoft 365 administration
- Windows Server management
- Windows OS deployment
- Networking and security
- Automation scripting
Certification
- Microsoft 365 Certified: Administrator Expert, MS-102
- Microsoft Certified: Endpoint Administrator Associate, MD-102
- Microsoft Certified: Azure Fundamentals, AZ-900
- CompTIA Network+ Certification, N10-009
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
SCCM Automation Engineer
Insight Global / Citizens Energy
04.2025 - 08.2025
IT Infrastructure Support
AIS / Eli Lilly & Co
12.2024 - 08.2025
Systems Administrator
BHI Senior Living
07.2023 - 07.2024
Manufacturing Infrastructure Analyst
TATA Consultancy Services / Eli Lilly & Co
02.2020 - 07.2023
Senior Information Technology Specialist
ACCEL Consulting, LLC
08.2019 - 02.2020
Senior Systems Executive
Cognizant / One America Financial
09.2018 - 08.2019
Senior Desktop Deployment Engineer
ABBTech Professional Resources
04.2018 - 09.2018
Certificate - Network Technology
California Institute of Applied Technology
A.A. - Information Technology
University of Phoenix
Similar Profiles
Diana HallDiana Hall
Project Specialist at Insight Global / First Citizens BankProject Specialist at Insight Global / First Citizens Bank
Chikwelu OnwucheChikwelu Onwuche
Senior Systems Engineer at First Citizens Bank (Insight Global)Senior Systems Engineer at First Citizens Bank (Insight Global)
Jerald HillardJerald Hillard
Lead Information Systems Security Officer at Insight Global / Department of EnergyLead Information Systems Security Officer at Insight Global / Department of Energy
Jazmine AckerJazmine Acker
Off Premise Coordinator at Maggiano's Little ItalyOff Premise Coordinator at Maggiano's Little Italy
Jeff GabonayJeff Gabonay
Director - Government Sales | Enterprise Accounts at IVM Inc.Director - Government Sales | Enterprise Accounts at IVM Inc.