Dewan Horne
Noblesville
Summary
Dynamic IT professional, excelling in SCCM and endpoint management. Proven track record in vulnerability management and team mentoring, achieving a 150% increase in migration efficiency. Adept at automation scripting and incident management, Microsoft 365 administration, driving operational excellence and enhancing system security across diverse environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior IT Infrastructure Analyst
Black Diamond Networks / Eli Lilly
10.2025 - Current
- Direct and mentor a team of 6 Technical Analysts, managing shift schedules and resource allocation to ensure 24/7 coverage for critical GMP manufacturing operations.
- Serve as the primary escalation point for complex infrastructure incidents, guiding the team through root cause analysis to minimize downtime and protect batch integrity.
- Orchestrate rapid response and resolution for high-priority IT equipment incidents, ensuring continuous availability of production infrastructure and process automation systems.
- Execute daily, weekly, and monthly maintenance protocols, including work order completion and infrastructure reviews, to preemptively identify and mitigate potential system failures.
- Manage the full lifecycle of workstation hardware and critical peripherals, including the installation, configuration, and maintenance of industrial printers, scanners, and barcode devices.
- Lead the technical execution of infrastructure projects, including hardware lifecycle refreshes and software rollouts, coordinating efforts between the onsite team and external vendors.
- Oversee the 'first line of defense' strategy, analyzing incident trends to implement process improvements that reduce ticket volume and improve system reliability.
- Enforce strict adherence to GMP standards and SOPs across the team, reviewing documentation and work orders to ensure audit-readiness and regulatory compliance.
- Orchestrate the team’s response to cybersecurity assessments, assigning remediation tasks and validating that all workstations and endpoints meet security benchmarks.
- Manage the creation and maintenance of the technical knowledge base.
SCCM Automation Engineer
Insight Global / Citizens Energy
04.2025 - 08.2025
- Engineered, supervised, and implemented robust software packages across diverse enterprise environments, ensuring seamless integration and operational efficiency.
- Directed comprehensive desktop patching processes for Windows 10, Windows 11, and Office 365, significantly enhancing system stability, security posture, and compliance.
- Administered complex update jobs and system configurations utilizing Microsoft Intune and SCCM, streamlining endpoint management and policy enforcement for large-scale deployments.
- Proactively identified and remediated critical desktop vulnerability compliance issues using Qualys, consistently upholding stringent cybersecurity standards and reducing attack surface.
- Oversaw the end-to-end management of Office 365 application deployments and meticulously configured policy settings to optimize user experience, enhance productivity, and fortify application security.
- Developed, rigorously tested, and successfully implemented advanced PowerShell scripts, automating complex deployment processes and routine administrative tasks to drive efficiency and reduce manual effort.
IT Infrastructure Support
AIS / Eli Lilly & Co
12.2024 - 08.2025
- Spearheaded the comprehensive management of IT infrastructure and site services for an innovation center, extending crucial support to mobile research vehicles to ensure continuous operational readiness.
- Configured and managed Starlink cellular routers, significantly enhancing mobile network efficiency and connectivity for critical research operations.
- Directed the end-to-end management of robust wireless networks, encompassing the configuration and maintenance of switches and Wi-Fi access points to ensure high-performance connectivity.
- Streamlined application deployment and packaging processes utilizing PDQ SmartDeploy and PDQ Connect, ensuring efficient and controlled software distribution.
- Executed rigorous workstation patch management, maintaining system integrity and safeguarding against vulnerabilities across numerous endpoints.
- Developed and maintained a custom Windows 11 image, optimizing it for efficient and standardized deployment across the organization's workstations.
- Administered and optimized virtual machine environments using VMWare and Oracle VirtualBox, ensuring high availability and performance of critical systems.
- Successfully automated the deployment and reconfiguration of over 200 devices, leading to the completion of a major refresh project 60 days ahead of schedule and significantly enhancing operational efficiency.
Systems Administrator
BHI Senior Living
07.2023 - 07.2024
- Managed the organization's comprehensive end-user computing (EUC) environment, and both physical and virtual server infrastructure, ensuring seamless and highly available operations.
- Executed a successful migration of 15 virtualized servers from VMWare to Hyper-V, resulting in significant operational efficiencies, and achieving estimated monthly savings of $13,000.
- Collaborated strategically with the Network Administrator to eliminate outdated ENS circuits, leading to an average monthly savings of $7,000, and enhanced network performance.
- Directed the migration of critical organizational data to cloud storage solutions, streamlining data management processes, and achieving a 15% reduction in physical infrastructure costs.
- Served as the sole administrator for the company's complete Microsoft 365 cloud stack, overseeing all aspects of configuration, security, and user management.
- Built, configured, and maintained essential servers for DNS, DHCP, and Active Directory, ensuring robust, and reliable network services.
- Coordinated closely with the IT Director to oversee daily helpdesk operations, ensuring timely resolution of technical issues, and high levels of user satisfaction.
- Spearheaded the migration of on-premise Active Directory to Azure AD, establishing a resilient hybrid identity model with Azure AD Connect for improved accessibility and integrated identity management.
- Provided comprehensive iOS and macOS support utilizing JAMF, including the creation and management of configuration and deployment profiles for over 150 Apple devices.
- Leveraged Microsoft Intune for comprehensive endpoint management across Windows and Android devices, ensuring consistent security and policy enforcement.
- Managed advanced email filtering and routing solutions with Cisco IronPort and Microsoft Exchange Online, protecting against threats, and ensuring reliable communication.
- Oversaw the efficient onboarding process for new employees, ensuring timely system access and necessary technical provisions.
- Created advanced PowerShell automation scripts to enhance server administration efficiency, leading to a documented 20% boost in operational workflow.
- Significantly improved overall system security by implementing regular patch updates, and conducting thorough vulnerability assessments.
- Conducted regular audits of Microsoft Entra user accounts and access permissions, ensuring strict compliance with regulatory standards and organizational security policies.
- Deployed robust backup solutions utilizing VEEAM and Unitrends to safeguard data integrity and enhance system reliability against potential disasters.
- Managed vendor relationships effectively, ensuring the timely delivery of essential hardware and software products, while consistently adhering to budgetary constraints.
- Configured and rigorously tested Windows Server operating systems, including the setup of critical roles and features, to support diverse organizational needs.
- Created business-specific Windows OS images and deployed them efficiently using Windows Autopilot and MDT, standardizing workstation configurations.
- Ensured optimal server uptime by continuously monitoring system health and performing proactive routine maintenance, minimizing disruptions.
- Implemented and maintained rigorous change management processes and comprehensive documentation for systems administration, ensuring accountability and knowledge transfer.
- Adhered to strict regulatory compliance standards for confidentiality and data protection, safeguarding sensitive organizational information.
Manufacturing Infrastructure Analyst
TATA Consultancy Services / Eli Lilly & Co
02.2020 - 07.2023
- Performed in-depth technical requirements analysis for workstation infrastructure design, specifically tailoring solutions to meet the unique and stringent needs of a pharmaceutical manufacturing environment.
- Developed and implemented advanced automation scripts using PowerShell to streamline critical processes and minimize manual intervention, enhancing operational efficiency.
- Built and meticulously maintained custom Windows 10/11 OS images for deployment to over 500 manufacturing workstations, serving as the subject matter expert for Windows operating systems.
- Diagnosed and expertly resolved complex technical issues across a wide array of platforms, including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP, 7, 10, and 11 OS, workstation hardware, and networking protocols.
- Took a lead role in successfully migrating laboratory workstations and embedded devices from Windows 7 to Windows 10, achieving all project goals, despite significant challenges posed by the COVID-19 pandemic.
- Conducted comprehensive training for end-users on the effective operation of new equipment, software, and network technologies, facilitating smooth adoption and productivity.
- Served as a key contributor in validating new and existing systems, providing essential technical design information to ensure Good Manufacturing Practice (GMP) data integrity.
- Collaborated extensively with cross-functional departments, providing strategic and operational recommendations for future upgrades of hardware and software applications, and then championed the entire upgrade process, including documentation for validation and testing.
- Acted as the primary consultant for laboratory infrastructure, offering expert guidance on compatibility, backup solutions, and configuration needs.
- Developed and implemented efficient application packages via PDQ Deploy and SCCM, effectively automating large-scale software deployment processes.
- Collaborated closely with the cybersecurity team for regular OS patching and proactive vulnerability remediation, utilizing WSUS and Symantec Endpoint Protection.
- Leveraged JAMF and Intune to effectively deploy and administer mobile devices, specifically used within the manufacturing environment.
- Executed comprehensive capacity planning initiatives to accurately forecast growth, and sustain optimal performance across all critical systems.
- Collaborated with cross-functional teams to design, develop, and implement highly scalable infrastructure solutions tailored to organizational needs.
- Served as the sole analyst for the distribution warehouse, with a major focus on SOTI administration for the Android RF device profile rollout and configuration.
- Utilized ServiceNow for ITIL management processes, and JIRA for robust project management and collaborative efforts.
- Developed comprehensive documentation for system configurations, operational procedures, and best practices to ensure consistent application, and knowledge transfer across the organization.
Senior Information Technology Specialist
ACCEL Consulting, LLC
08.2019 - 02.2020
- Provided critical support to Managed Service Provider (MSP) clients on the delivery and configuration of all client-facing infrastructure needs, encompassing the acquisition, planning, configuration, relocation, and deployment of end-user computing (EUC) devices.
- Streamlined helpdesk operations by implementing an efficient ticketing system that effectively prioritized incoming requests based on urgency and business impact, significantly improving response times.
- Provided responsive service request resolution during and after business hours, serving as the primary point of contact for VIP and Tier II IT support, and technical escalations for various support teams.
- Leveraged Azure AD and Active Directory for robust user, group, and object management within both on-premises and hybrid cloud infrastructure environments.
- Maintained comprehensive documentation for system configurations, operational processes, and technical knowledge bases, ensuring consistent procedures, and efficient problem resolution.
- Championed organization-wide cybersecurity awareness campaigns, actively educating staff on best practices for protecting sensitive information against internal and external threats.
- Collaborated effectively with stakeholders to identify technological needs, and develop innovative IT solutions that directly contributed to business growth.
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning, and driving organizational improvement.
- Managed and prioritized customer support requests to achieve prompt and effective resolutions, ensuring high levels of client satisfaction.
- Maintained up-to-date documentation of all IT assets, including detailed hardware inventory, software licenses, warranties, and maintenance contracts, for comprehensive asset lifecycle management.
- Led the successful deployment of Microsoft Intune to effectively manage a diverse range of remote endpoint devices.
- Played a key role in successfully migrating multiple organizations to Windows 10, ensuring smooth transitions, and minimal disruption.
Senior Systems Executive
Cognizant / One America Financial
09.2018 - 08.2019
- Spearheaded the migration and deployment of over 1,500 End-User Computing (EUC) devices, ensuring seamless transitions, and minimizing user impact.
- Exceeded Windows 10 migration quarterly goals by 150% over projection, demonstrating exceptional project execution and efficiency.
- Monitored daily ServiceNow ticket queues, key performance indicators (KPIs), and Service Level Agreements (SLAs), ensuring appropriate resolutions, and consistently maintaining high customer satisfaction.
- Provided advanced troubleshooting and resolution for complex technical issues escalated from Tier I/II technicians, demonstrating deep technical expertise.
- Led technical support for executive and VIP users, ensuring immediate, high-quality resolution of critical issues.
- Managed IT-related inventory effectively, and ensured accurate information within the Configuration Management Database (CMDB).
- Developed and implemented general PowerShell automation scripts to enhance various administrative processes, and improve efficiency.
- Mentored junior staff members, sharing expertise in system administration best practices to foster skill development and team growth.
- Optimized overall system performance through efficient software and hardware updates and upgrades, ensuring peak operational effectiveness.
- Managed mobile devices across various platforms (iOS, macOS, Windows, VMware), utilizing JAMF, Intune, and AirWatch for comprehensive Mobile Device Management (MDM).
- Reduced security incidents through proactive monitoring, and timely patching of servers and critical computer systems.
- Installed, configured, and maintained servers and systems in both physical and virtual environments using VMware and Microsoft Hyper-V.
- Leveraged Microsoft SCCM to manage and deploy over 500 software packages, ensuring consistent and controlled application distribution.
- Provided comprehensive 24/7 technical support for the company call center, while also supporting 10 floors within the corporate office, ensuring continuous operations.
Senior Desktop Deployment Engineer
ABBTech Professional Resources
04.2018 - 09.2018
- Collaborated closely with project managers to develop accurate timelines and comprehensive resource allocation plans, ensuring efficient project execution.
- Led a team of 10 technicians, providing guidance, mentorship, and fostering a collaborative environment to achieve departmental objectives.
- Assisted in developing comprehensive reports analyzing system performance metrics and conducted regular reviews of deployed systems, identifying key areas for optimization and enhancement.
- Significantly improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle, from initial planning to post-implementation support.
- Evaluated post-deployment feedback to drive continuous improvement initiatives, ensuring ongoing refinement of processes and solutions.
- Successfully completed a key project one month ahead of schedule through effective planning, execution, and team coordination.
- Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines, empowering self-service and reducing support requests.
- Managed IT inventory effectively, ensuring an adequate supply of equipment for scheduled deployments and minimizing delays.
- Increased end-user productivity by configuring and deploying new workstations precisely tailored to individual user needs and specifications.
- Facilitated smooth transitions during office relocations, ensuring efficient and timely workstation setup within tight deadlines and minimizing business disruption.
IT Liaison
UNICOR
01.2005 - 03.2018
- Oversaw all aspects of network and computer technology for the entire office, ensuring seamless and reliable IT operations.
- Administered the Active Directory Forest for the local domain, managing approximately 50 users and 75 network-connected devices.
- Successfully implemented the local office Windows 7 migration project, ensuring a smooth transition for all affected workstations.
- Served as the primary liaison to the contracted MSP, coordinating services and ensuring effective collaboration.
- Safeguarded sensitive information, including company documents and personnel records, ensuring stringent data privacy and compliance with organizational policies.
- Managed critical vendor relationships, actively negotiating contracts to achieve cost savings while consistently maintaining high-quality services.
- Provided exceptional customer service, adeptly addressing client inquiries and concerns via phone calls and email correspondence to ensure high satisfaction.
Education
Certificate - Network Technology
California Institute of Applied Technology
National City, CA01.2025
A.A. - Information Technology
University of Phoenix
Phoenix, AZ01.2023
Bachelor of Science -
University of Phoenix
Phoenix, AZSkills
- SCCM and endpoint management
- Vulnerability management
- Active Directory and Azure AD
- Virtualization technologies
- Microsoft 365 administration
- Windows Server management
- Windows OS deployment
- Networking and security
- Automation scripting
- Incident management
- Team mentoring
Certification
- Microsoft 365 Certified: Administrator Expert, MS-102
- Microsoft Certified: Endpoint Administrator Associate, MD-102
- Microsoft Certified: Azure Fundamentals, AZ-900
- CompTIA Network+ Certification, N10-009
Languages
- English, Native/Bilingual
- Spanish, Professional
Profile Url
https://bold.pro/my/dewan%2Dhorne%2D250921132458/467r
Timeline
Senior IT Infrastructure Analyst
Black Diamond Networks / Eli Lilly
10.2025 - Current
SCCM Automation Engineer
Insight Global / Citizens Energy
04.2025 - 08.2025
IT Infrastructure Support
AIS / Eli Lilly & Co
12.2024 - 08.2025
Systems Administrator
BHI Senior Living
07.2023 - 07.2024
Manufacturing Infrastructure Analyst
TATA Consultancy Services / Eli Lilly & Co
02.2020 - 07.2023
Senior Information Technology Specialist
ACCEL Consulting, LLC
08.2019 - 02.2020
Senior Systems Executive
Cognizant / One America Financial
09.2018 - 08.2019
Senior Desktop Deployment Engineer
ABBTech Professional Resources
04.2018 - 09.2018
IT Liaison
UNICOR
01.2005 - 03.2018
Certificate - Network Technology
California Institute of Applied Technology
A.A. - Information Technology
University of Phoenix
Bachelor of Science -
University of Phoenix