DEWAN KAWSAR
Queens,NY
Summary
Proven to enhance service efficiency and customer satisfaction, I excelled at Best Waiter by mastering time management and clear communication. My ability to streamline operations and foster strong teamwork led to significant improvements in banquet service flow and warehouse organization, notably at Amazon, without compromising on quality or guest comfort.
Overview
15
15
years of professional experience
Work History
Warehouse Worker
Amazon
New York, NY
01.2021 - 09.2024
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Banquet Server
Best Waiter
New York, NY
01.2010 - 09.2014
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Food Delivery
Manhattan Restaurant
Manhattan, NY
01.2014 - 12.2019
- Streamlined food delivery process for faster service and increased table turnover rates.
- Enhanced customer satisfaction by focusing on quality service and timely food delivery in the dining area.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
Education
Bachelor Degree -
Shunamgonge
Shunamgonge Bangladesh06.2000
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Customer service focus
- Flexible Schedule
- Clear Communication
Timeline
Warehouse Worker
Amazon
01.2021 - 09.2024
Food Delivery
Manhattan Restaurant
01.2014 - 12.2019
Banquet Server
Best Waiter
01.2010 - 09.2014
Bachelor Degree -
Shunamgonge