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Dewana Williams
Belleville,MI
Summary
Diligent Desired Position with proven track record in call center sales. Leveraged persuasive communication skills to drive customer engagement and close sales effectively. Demonstrated proficiency in meeting targets and maintaining high customer satisfaction levels.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Welder
Autokiniton
Belleville, MI
04.2026 - Current
- Conducted quality inspections to ensure compliance with industry standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Operated MIG and TIG welding equipment to fabricate components with precision.
- Maintained equipment by performing routine checks and troubleshooting issues proactively
Supervisor
G2 Secure Staff
Romulus, MI
02.2024 - Current
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained and mentored team members, enhancing their skills and productivity levels.
- Coordinated schedules, optimizing workforce allocation to meet operational demands.Taking
- Implemented process improvements that increased workflow efficiency and reduced turnaround times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed phone conversations to schedule employees for work and relay next steps regarding opportunities.
Merchandise
Davaco
San Antonio, TX
03.2019 - 03.2024
- Assisted in the development of planograms and merchandising blueprints.,Learned how manufacturers and store managers prefer product displays.,Collaborated with teams using hand tools to complete projects.
Sales Associate/call Center Agents
GM Tech Center
Warren, MI
02.2017 - 01.2019
- Facilitated client interactions concerning attraction details. Welcomed and supported customers, addressing their inquiries both in person and via phone. Oversaw employee training and daily operations management. Executed data entry and documentation using PowerPoint and Word. Engaged with over 300 calls each day, fostering improved customer loyalty.
Team Leader
Meijer
Detroit, MI
03.2015 - 01.2017
- Guided a team of 8 or more in executing merchandising strategies across diverse areas.,Managed multiple merchandising sections to enhance operational efficiency.
Education
High School Diploma -
Mumford
Detroit, MISkills
Achieved operational efficiency through advanced computer skills application
Increased sales performance in call center through targeted strategies
Enhanced customer engagement via effective management of inbound and outbound calls
Contributed to manufacturing success through streamlined processes
Improved communication efficiency with proficient typing skills
Maximized product visibility through strategic planogram implementation
Elevated brand awareness through proactive social media management
Secured high levels of customer satisfaction through outstanding service
Facilitated project success using comprehensive Microsoft Office capabilities
Boosted retail sales through effective merchandising initiatives
Optimized inventory control to prevent stock discrepancies
Produced high-quality documentation using Word for two years
Ensured quality control in assembly processes to maintain productivity
Developed leadership skills through hands-on supervising experience
Certification
Driver's License
Chauffeur license
- Area of certification -Office administration certified Company Name- Detroit job corps Timeframe-2013-2015
Timeline
Welder
Autokiniton
04.2026 - Current
Supervisor
G2 Secure Staff
02.2024 - Current
Merchandise
Davaco
03.2019 - 03.2024
Sales Associate/call Center Agents
GM Tech Center
02.2017 - 01.2019
Team Leader
Meijer
03.2015 - 01.2017
High School Diploma -
Mumford