DeWanda Van Buren
Lafayette,LA
Summary
Seasonal Personal Loan Verification Specialist with more than four years of progressive experience in loan verification, operations, and customer service. Recognized for strong leadership, attention to detail, and the ability to support and develop team members while ensuring compliance, accuracy, and operational efficiency. Proven track record of delivering outstanding customer experiences and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Operations Associate IV
Best Egg
Wilmington, Delaware
04.2022 - Current
- Coordinated daily operations for loan processing and customer service tasks.
- Assisted customers with inquiries regarding personal loans and application status.
- Maintained accurate records in company systems for tracking loan applications.
- Ensure we deliver a positive customer experience throughout the application and verification process.
- Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications.
- Review loan applications and supporting documentation to validate application details.
- Calculate income and verify employment for designated applications.
- Document and update case information within the system of record.
- Provide feedback on trends that can be used to create bulletins and training modules.
- Make recommendations on policies and procedures related to verifications and fraud.
- Assists with tests and special projects as assigned by management.
- Collaborated with team members to ensure timely completion of operational tasks.
- Supported compliance efforts by following established policies and procedures.
- Provided training to new associates on company processes and systems.
- Identified internal problems and recommended solutions to upper management.
Shift Supervisor
Alarm Monitoring Services
Monroe, LA
01.2013 - 04.2022
- Assisted Central Station Manager with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training, procedure changes, and updates.
- Provided coaching and reinforced standards to foster superior performance from team members.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led team members to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Organized daily workflow and assisted with scheduling staff vacations for adequate coverage.
Education
High School Diploma -
Rayville High School
Rayville, LA05.1998
Skills
- Communication
- Leadership/Management
- Teamwork/Collaboration
- Customer Service
- Time Management
- Organizational
- Attentive Listening
- Positive Attitude
- Adaptability
- Dependability
Timeline
Operations Associate IV
Best Egg
04.2022 - Current
Shift Supervisor
Alarm Monitoring Services
01.2013 - 04.2022
High School Diploma -
Rayville High School