DeWanna Horace Mayse
Midlothian ,Texas
Summary
Accomplished Project Director at the Social Security Administration leading a team of 97 Disability Examiners and Management Program Analyst adept in strategic thinking and effective communication. Spearheaded initiatives improving efficiency, showcasing exceptional team leadership and problem-solving abilities. Cultivated a collaborative environment, enhancing team productivity and organizational alignment.
Equipped with solid background in driving complex initiatives to successful completion. Strong emphasis on team collaboration, delivering impactful solutions, and adapting to shifting needs. Skilled in strategic planning, resource management, and stakeholder communication. Known for reliability and delivering measurable results.
Overview
13
13
years of professional experience
Work History
Project Director
Social Security Administration
10.2022 - Current
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
- Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
- Streamlined communication channels with stakeholders, resulting in improved collaboration and decisionmaking.
- Implemented strategic project management methodologies, leading to efficient and successful project delivery.
- Oversaw up to Number projects simultaneously without sacrificing standards.
- Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
- Spearheaded change management initiatives that prepared organizations for new processes or systems implementations without disruption to ongoing operations.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
Deputy Area Director
Social Security Adminstration
09.2014 - 10.2022
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Spearheaded efforts to improve organizational culture by promoting open communication channels, fostering teamwork, and recognizing individual achievements regularly.
- Coordinated cross-functional initiatives across departments for seamless integration of projects or tasks that impacted multiple areas of responsibility.
- Ensured compliance with all relevant regulations through diligent oversight of internal procedures and external audits.
- Improved team productivity by streamlining processes and implementing efficient systems.
- Enhanced customer satisfaction by overseeing timely responses to inquiries and resolving issues effectively.
- Implemented innovative solutions to solve operational challenges, resulting in streamlined workflows and enhanced productivity.
- Implemented staff training programs to enhance employee skill sets and boost overall performance levels.
- Monitored financial performance closely, ensuring adherence to budgets and making adjustments as necessary for profitability.
- Optimized resource allocation within the area, leading to improved efficiency and reduced waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Area Director Office Supervisor
Social Security Administration
02.2012 - 09.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as management meetings and team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50+ managers.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track manager’s workload performance.
- Liaised between clients and management to maintain effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported executive leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all field offices.
- Enhanced communication between components, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Conducted routine security reviews to check quality and compliance with established guidelines.
- Tracked overtime hours and inventory usage, and prepared reports for Directors review.
- Reported facilities incidents to higher management with Factsheets to provide detailed report of incidents.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor Of Arts - Social Sciences
University of North Texas
Denton, TXSkills
- Documentation and reporting
- Team leadership
- Work Planning and Prioritization
- Team collaboration
- Idea development and brainstorming
- Performance monitoring
- Detail-oriented
- Staff management
- Conflict resolution
- Resource allocation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Strategic thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Interpersonal communication
- Workflow Analysis
Timeline
Project Director
Social Security Administration
10.2022 - Current
Deputy Area Director
Social Security Adminstration
09.2014 - 10.2022
Area Director Office Supervisor
Social Security Administration
02.2012 - 09.2014
Bachelor Of Arts - Social Sciences
University of North Texas
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