Dewauna White
Missouri City,Tx
Summary
Over the last 20 years I have built up a diverse rage of skills and qualities working in the healthcare industry, including Customer Service, Medical Terminology, and taking on multiple other roles I've enjoyed.
Overview
9
9
years of professional experience
Work History
Surgery Specialty Hospitals of America - Pasadena, TX
09.2020
- Enter written physician orders
- Enter physician progress notes for both Emergency Room and Medical Surgery
- Enter Admission Orders
- Enter Laboratory Orders
- Preparing copies
- Preparing charts and labels
- Creating UR folders for Case Management
- Answer incoming calls, and route callers to the right department
- Entering charges from admissions.
Ambulatory Service Representative II
Kelsey-Seybold
08.2022 - Current
- Verified patient insurance eligibility and benefits.
- Expedited registration processes by ensuring timely completion of required forms for new patients, contributing to a seamless first visit experience.
- Informed patient of self-pay balances owed to facility.
- Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Referred patients and guarantors to sources of outside funding.
- Handled prescription refill requests efficiently by liaising between patients and providers resulting in prompt medication access.
- Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Supported clinic operations with accurate data entry and document management, facilitating timely billing and insurance claim processing.
- Established payment arrangements according to policies, referring issues to collection manager.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Documented actions in system to maintain patient history and billing files.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Kelsey-Seybold
08.2022 - Current
- Greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service
- Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance
- Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility
- Perform insurance verification
- Calculate patient payments according to benefits
- Perform other duties as assigned
- Post payments to patient accounts accurately and in a timely manner
- Balance out cash draw daily.
Patient Access Representative
Memorial Hermann Health System
12.2018 - 04.2020
- Greeting Incoming Patients
- Updating and Verifying Insurance and Patient demographics
- Registering incoming patients
- Collecting payments
- Answering questions about the patient's treatment to be received
- Directing patients to the correct department for treatment.
Account Coordinator
06.2017 - 10.2018
- Updating Demographic, and Insurance information
- Explanation Of Benefits
- Collection of payments
- Verifying benefits, coverage and authorizations
- Answering Incoming calls from both PCP Facilities, and Patients.
Claims Service Representative
Humana Health Insurance
03.2015 - 05.2017
- Communicate with Physicians, Ancillary departments, Nursing Units, Physicians' Office Staff
- Processing HMO, and PPO
- Explain Benefits to patients
- Filing claims with the proper procedure codes.
Education
High School - Diploma -
Nursing Certification -
Texas State University
Skills
- Microsoft Office ( Excel, Word, PowerPoint, Outlook)
- Fax, Copier, Phone Systems, Brightree Software, Health Quest , EZ Reg , Availity, EPIC , I-Care Care4
- Kelsey-Seybold
Timeline
Ambulatory Service Representative II
Kelsey-Seybold
08.2022 - Current
Kelsey-Seybold
08.2022 - Current
Surgery Specialty Hospitals of America - Pasadena, TX
09.2020
Patient Access Representative
Memorial Hermann Health System
12.2018 - 04.2020
Account Coordinator
06.2017 - 10.2018
Claims Service Representative
Humana Health Insurance
03.2015 - 05.2017
High School - Diploma -
Nursing Certification -
Texas State University