DeWaven Ray
Dallas,TX
Summary
Dynamic Account Management Specialist with a proven track record at Spectrum, excelling in customer engagement and account management. Recognized for exceptional communication and problem-solving skills, I effectively expanded sales opportunities while mentoring new agents. Committed to continuous improvement and delivering outstanding customer satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Account Management Specialist
Spectrum
09.2017 - Current
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Assisted customers with requestes ranging from scheduling appointments to billing questions
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Spoke with existing customers to review current services and expand sales opportunities.
- Assisted new hire agents with calls while being a mentor.
- Assisted coworkers with mobile accounts and core billing accounts
Governemt Follow-Up Representative
Convergent
02.2016 - 10.2016
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collected, arranged, and input information into database system.
- Verified elgibility on all new accounts
- Submitted bills and medical records and EOBs to insurance companies
- Requested additional information as needed from clients, patients, and insurance companues
Logistics Manager
U.S. Atrmy National Guard
04.2003 - 01.2016
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Collections Representative
Harvest Recovery
09.2013 - 03.2014
- Negotiated to collect balance in full.
- Contacted insurance companies to collect past due accounts on procedures done using implants
- Updated client accounts in regard to when payment will be sent in.
- Mailed, faxed, and emailed documents to insurane companies to expedite payment
Mitigation Specialist
Citi Mortgage
01.2009 - 06.2012
- Handled filing systems for both short and traditional real estate transactions.
- Conferred with customers by telephone tp provide information about products and services, take and rnter orders, cancel accounts, and obtain derails of complaints
- Resolved customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Received calls from customers about their past due payments on their mortgage and tried to assist by getting them qualified for home loan modification.
Logistical Supply Specialist
U.S. Amy Active Duty
06.1999 - 03.2003
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Synchronized supply chains to optimize inventory and service procedures.
- Analyzed equipment needs of [Number] units to procure required inventory and supplies.
- Supervised handling of deliverables and contract closeouts.
- Led training sessions on [Type] supplies acquisition, accounting and life-cycle management.
- Mentored and guided supply team members on solving problems related to accountability and meet regulatory requirements.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
Education
Diploma - Medical Billing And Coding
College of Healthcare Professionals
Dallas, TX11-2021
Diploma - Dental Assistant
Carrington College
Mesquite, TX12-2015
Diploma - Medical Billing And Coding
Fortis College
Houston10-2013
Skills
- Processing payments
- Time management
- Team leadership
- Reliability
- Restock shelves
- Time management abilities
- Problem-solving abilities
- Excellent communication
- Serve customers
- Customer engagement
- Product knowledge
- Networking skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attendance oversight
- Customer satisfaction
- Professional demeanor
- Team collaboration
- Goal setting
- Attention to detail
- Effective communication
- Interpersonal communication
- Teamwork
- Order processing
- Professionalism
- Inventory management
- Adaptability and flexibility
- Continuous improvement
- Organizational skills
- Decision-making
- Account management
- Lead generation
- Team member motivation
- Stock management
Accomplishments
- Supervised team of 20 staff members.
Timeline
Account Management Specialist
Spectrum
09.2017 - Current
Governemt Follow-Up Representative
Convergent
02.2016 - 10.2016
Collections Representative
Harvest Recovery
09.2013 - 03.2014
Mitigation Specialist
Citi Mortgage
01.2009 - 06.2012
Logistics Manager
U.S. Atrmy National Guard
04.2003 - 01.2016
Logistical Supply Specialist
U.S. Amy Active Duty
06.1999 - 03.2003
Diploma - Medical Billing And Coding
College of Healthcare Professionals
Diploma - Dental Assistant
Carrington College
Diploma - Medical Billing And Coding
Fortis College