Dewayne Austin
Boston,MA
Summary
Dynamic Program Director with extensive experience in enhancing the quality of life for catered individuals through treatment planning and crisis intervention with effective team supervision, and policy enforcement. Committed to fostering independence and improving outcomes in supportive environments through daily living skills coaching. Diligent when enhancing residents' mental health and social needs, and focused on meeting resident life plan goals by teaching positive habits, safety tips, and time management.
Overview
6
6
years of professional experience
Work History
Program Director
Bay Cove Human Services
Boston, MA
03.2022 - Current
- Developed and deepened relationships with residents and fellow staff.
- Provide direct support to people with psychiatric conditions in a group home designed to foster independence.
- Working with family, friends, employers, and other support staff to transform their lives by either building independent skills or increasing each person's quality of life.
- Administer medication under the map.
- Assisting people with activities of daily living, such as household chores.
- Implement treatment plans that are recovery-oriented, person-centered, and strength-based approaches.
Program Director
Vinfen Corporation
Somerville, MA
11.2020 - 05.2023
- Oversaw daily financial and administrative operations of group home.
- Supervised program staff to ensure adherence to contract specifications and regulations.
- Provided leadership and guidance to staff on implementing Individual Service Plans (ISP goals) and Program Specific Treatment Plans.
- Met needs of adults with intellectual, developmental disabilities, or acquired brain injuries.
- Managed payroll processes and created monthly schedules for staff.
- Administered medication according to medication administration procedures (MAP).
- Communicated client needs to primary care providers and healthcare professionals.
Concierge/Receptionist Manager
NFC Amenity Management
Boston, MA
08.2019 - 03.2022
- Managed concierge desk, ensuring organization and adequate supply of materials.
- Developed extensive knowledge of local attractions in the area to answer guest inquiries effectively.
- Greeted guests upon entry and exit, fostering a welcoming atmosphere.
- Maintained professional appearance in front desk area by adhering to dress code.
- Handled resident requests and provided spare keys to residents upon proper ID verification.
- Conducted inspections of lobby areas, amenities, and building perimeters for anything suspicious or significant activity.
- Organized and tracked packages received for residents from various postal services: Amazon, FedEx, UPS, and USPS.
- Reserved amenities and the loading dock for residents when needed, and followed up on service requests made by residents through the concierge desk to the maintenance team.
- At the end of each shift, provided a full daily report for management and the relieving concierge.
Education
Associate of Arts -
Roxbury Community College
Boston, MASkills
- Behavioral observation
- Treatment planning
- Crisis intervention
- Needs assessment
- Team supervision
- Policy enforcement
- Operations management
Timeline
Program Director
Bay Cove Human Services
03.2022 - Current
Program Director
Vinfen Corporation
11.2020 - 05.2023
Concierge/Receptionist Manager
NFC Amenity Management
08.2019 - 03.2022
Associate of Arts -
Roxbury Community College
Similar Profiles
Kate CrottyKate Crotty
Clinical Supervisor at Bay Cove Human ServicesClinical Supervisor at Bay Cove Human Services
Arlene FortunatoArlene Fortunato
Chief Advancement Officer at Bay Cove Human ServicesChief Advancement Officer at Bay Cove Human Services
Ruiyi ChengRuiyi Cheng
Outpatient Clinician at Bay Cove Human ServicesOutpatient Clinician at Bay Cove Human Services