Dewayne Brown
Belton,TX
Summary
Experienced Service Manager at Sunbelt RV Center with expertise in enhancing customer satisfaction through effective team leadership. Proven skills in employee training, conflict resolution, and process optimization to reduce service turnaround times. Strong focus on fostering collaboration to improve operational efficiency and drive results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager/Paint and Body Tech
Sunbelt Rv Center
03.2003 - 11.2025
- Enhanced customer satisfaction by leading a high-performing service team.
- Implemented training programs, improving staff technical knowledge and overall performance.
- Reduced repair turnaround times by streamlining service processes and workflows.
- Ensured timely service delivery through effective parts inventory management.
- Addressed customer needs by discussing service options and providing tailored solutions.
- Resolved complaints promptly, maintaining professionalism and customer trust.
- Managed technicians to ensure projects completed on time with high-quality standards.
- Minimized service downtime by proactively identifying issues and communicating effectively.
- Coordinated warranty claims to expedite repair resolutions for customers.
Manager
EZ Tire & Lube
01.2020 - 02.2023
- Increased service efficiency by overseeing daily tire and lube operations.
- Enhanced employee skills through effective team training programs.
- Boosted customer service efficiency by implementing process improvements.
- Optimized inventory control systems to reduce waste and manage stock levels.
- Identified operational enhancements by analyzing performance metrics regularly.
- Scheduled staff effectively to ensure optimal workflow and service coverage.
Retail Sales Executive
Mcguire Tire
07.2013 - 2018
- Enhanced customer shopping experience through effective product selection guidance.
- Ensured optimal stock availability by managing and organizing inventory levels.
- Trained new staff on effective sales and customer service techniques.
- Boosted product visibility by implementing strategic visual merchandising techniques.
- Streamlined checkout processes, reducing customer wait times significantly.
- Maintained a clean, organized store environment to improve customer satisfaction.
Education
High School Diploma -
Hinton High School
Hinton, OKSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Time management
- Goal oriented
Certification
RVIA Certification TSTC
Timeline
Manager
EZ Tire & Lube
01.2020 - 02.2023
Retail Sales Executive
Mcguire Tire
07.2013 - 2018
Service Manager/Paint and Body Tech
Sunbelt Rv Center
03.2003 - 11.2025
High School Diploma -
Hinton High School