Dewayne Butler
Spencer,USA
Summary
Dynamic youth relations specialist with a proven track record in mentoring and guiding young individuals through various life challenges. Expertise in fostering positive relationships and providing tailored support to meet the unique needs of youth. Committed to empowering the next generation by equipping them with essential life skills and resilience. Passionate about creating safe spaces for open dialogue and personal growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Advisor
Sooner Job Challenge
Oklahoma City, OK
02.2025 - Current
- Mentored residents to foster personal development and community engagement.
- Facilitated conflict resolution among residents to maintain a harmonious living environment.
- Implemented safety protocols to ensure resident well-being and compliance.
- Assisted students in handling tough situations to resolve problems.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
Registered Behavior Technician
Golden Steps ABA
Oklahoma City, OK
07.2024 - 10.2024
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Registered Behavior Technician
Above and Beyond Therapy
Oklahoma City, OK
04.2024 - 07.2024
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Monitored client progress and documented changes in behavior for analysis.
- Collaborated with multidisciplinary teams to ensure cohesive therapy approaches.
- Conducted assessments to identify client needs and adjust strategies accordingly.
- Advocated for clients' needs within the therapeutic environment to ensure optimal support.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Customer Service Representative
Costco Member Service Center
Oklahoma City, OK
10.2022 - 06.2023
- The customer service representative answers telephone calls and responds to member facing chats to provide information regarding Costco.com, research member’s online issues, provide assistance with website navigation, use problem solving skills, and advocate for Costco members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain
- Answer a high volume of incoming phone calls and/or member facing chats
- Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
- Consider and offer compensations as necessary
- Operate as the liaison between Costco.com customers, vendors, buying and operations staff
- Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Mental Health Technician
INTEGRIS Health
Spencer, OK
05.2020 - 06.2021
- A mental health technician's primary responsibility is to provide care and assistance to patients with mental health issues. Their tasks mainly revolve around administering scheduled and prescribed medication, monitoring vital signs, assisting during therapy sessions, and assessing patients' progress and behavior.
Direct Care Staff
Mustang Treatment Center
Mustang, OK
07.2017 - 12.2018
- Working as a Direct Care Staff involves working with youth with day to day tasks and activities. We make sure the youth are safe and have all necessities while at our facility.
- As a Direct Care Staff our main goal is to provide safety and a sense of security to each youth resident. Providing an environment where clients are able to heal from past trauma.
Detention Officer II
Oklahoma County Juvenile Detention Center
11.2012 - 08.2016
- Work involves supervising juveniles in detention facilities to ensure their safety and welfare, and transporting juveniles between jails, medical institutions, and other locations.
- Promoted from Detention Officer I to Detention Officer II within first four months of employment.
- Received Employee of the Month honors twice during employment.
- Selected to attend Oklahoma Gang Investigators Association's Annual Gang Training Conference.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Led disciplinary hearings and made recommendations for sentencing.
- Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and accounted for personal possessions and determined inmate work assignments.
- Searched the building and grounds, living quarters and work areas for contraband.
- Made sure holding areas were cleaned and that prisoners were served meals on time.
- Supervised youth's daily activities, including school, meals and recreation time.
- Completed intake paperwork and searches.
- Booked new inmates into facility and processed inmates for release.
- Physically restrained juveniles when disturbances required physical intervention.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Built solid relationships with staff and residents to help keep the institution safe and secure.
Campus Coordinator
Youth For Christ
Oklahoma City, OK
06.2012 - 05.2014
- Weekly meetings are held with a small group of students that have been interviewed and selected to be in the leadership program. Each weekly meeting includes a short lesson on dealing with a wide range of topics dealing with life's many issues. After each lesson students engage in conversation relating to the weeks topic.
- Students are taught leadership skills and are expected to reflect these skills and knowledge both inside and outside of school. Each student in the leadership program is linked with a personal mentor. Part of being a Campus Coordinator includes being a mentor to leadership students. At this position I developed an ongoing relationship with 5 middle school and high school students. I would check in with each student I was assigned to mentor on a weekly basis. The overall objective was to essentially "do life" with the students and be an extra aid to help them succeed and become the best possible person they can become.
- Youth For Christ is a faith based organization that hosts programs in multiple middle school and high schools.
Customer Support Agent
Sprint
Oklahoma City, OK
10.2010 - 10.2011
- While holding this position I was responsible for answering phone calls from customers and assisting with solving issues regarding technical support and billing. As a customer service agent I made sure each customers issue they were calling about was handled before the phone call was completed. Checking service issues in the area, troubleshooting devices, scheduling store visits and going over charges on customers accounts are some of the duties this position required.
Roadside Assistance Agent
North Pennsylvania Ave
Oklahoma City, OK
04.2008 - 09.2010
- As a roadside assistance agent responsibilities included answering customer calls and sending services for dead batteries, flat tires, and accidents. Reports were made for each call received documenting the interaction including the issue and steps taken to resolve each issue. Some situations called for calming customers down and assuring them that their issues would be handled in the most efficient manor possible.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Mastery of customer service management systems and databases.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
Education
McAlester High School
McAlester, OK05.2004
Skills
- Graphic Design
- Youth Services
- Customer Service
- Crisis Management
- Residential Care
- Behavior Monitoring
Certification
RBT Certification
- RBT - Registered Behavior Technician
Timeline
Residential Advisor
Sooner Job Challenge
02.2025 - Current
Registered Behavior Technician
Golden Steps ABA
07.2024 - 10.2024
Registered Behavior Technician
Above and Beyond Therapy
04.2024 - 07.2024
Customer Service Representative
Costco Member Service Center
10.2022 - 06.2023
Mental Health Technician
INTEGRIS Health
05.2020 - 06.2021
Direct Care Staff
Mustang Treatment Center
07.2017 - 12.2018
Detention Officer II
Oklahoma County Juvenile Detention Center
11.2012 - 08.2016
Campus Coordinator
Youth For Christ
06.2012 - 05.2014
Customer Support Agent
Sprint
10.2010 - 10.2011
Roadside Assistance Agent
North Pennsylvania Ave
04.2008 - 09.2010
McAlester High School
Additional Information
- Self-Motivated Crisis Intervention Techniques
- Creative Problem Solver
- First Aid Certified
- Exceptional Communication Skills
- Strong Collaborator
- Advanced Graphic Design Skills
- Safety and Security-Oriented
- Strong Interpersonal Skills
- Team-Oriented
- Conflict Resolution Skills