Donna Bunch
Rock Hill,SC
Summary
Senior Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed SC Realtor
Keller Williams Fort Mill
Fort Mill, SC
08.2020 - Current
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Property Manager
NHE
Rock Hill, SC
08.2018 - 05.2020
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Validated rental eligibility by using NHE's verification process
- Kept accurate records of all resident and tenant correspondence
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Processed security deposit refunds
- Oversee monthly collections reducing delinquency by 30% and maintaining 1% or less delinquency at monthly close. Maintaining high payment rates by building positive relationships with tenants
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Analyzed and evaluated monthly and quarterly financial statements.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
Property Manager
Pinnacle Property Management
Charlotte, NC
1 2018 - 08.2018
- Verified that all customer complaints were handled promptly and appropriately
- Prepared specifications, solicited bids and approved subcontracts for building services
- Communicated effectively with owners, residents and on-site associates
- Maintained sufficient Number of units so that there were market-ready at all times
- Followed up on delinquent tenants and coordinated collection procedures
- Scheduled contractors for maintenance issues
- Handled disciplinary actions, performance appraisals and terminations
- Managed community of nearly 579 apartment homes
- Developed and executed plan to achieve and maintain 95 % or better rate of occupancy
Senior Property Manager
Southwood Realty
Gastonia, North Carolina
02.2004 - 01.2018
- Maintain 248 unit conventional apartment community. Eventually managing a portfolio of 5 conventional apartment communities totaling nearly 900 units.
Responsible for rent collections, lease renewals, legal actions, maintaining standards for occupancy, delinquency and controlling property expenses.
- Introduced and monitored effective lease renewal programs
- Prepared specifications, solicited bids and approved subcontracts for building services
- Maximized rental income while minimizing expenses through effective planning and control
- Scheduled contractors for maintenance issues
- Handled disciplinary actions, performance appraisals and terminations
- Maintained original leases and renewals for the management office
- Maintained current contract files as prescribed by company contract policies and procedures
- Audited files and reported any issues requiring follow-up to program manager
- Prepared annual budget, scheduled expenditures and collected monthly rent from tenants.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Investigated and resolved any tenant complaints.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Established strong, professional relationships with all property staff members and residents by promoting team collaboration and delivering exemplary service.
Assistant Community Manager
Sentinel Real Estate Corporation
Charlotte, NC
8 1999 - 1 2004
- Managed staff of 4 leasing associates, 4 maintenance team members
- Assigned employees to specific duties to meet needs of the property
- Instructed staff on appropriately handling difficult situations or residents
- Scheduled contractors for maintenance issues
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Evaluated and recommended changes in rental pricing strategies
- Followed up on delinquent tenants and coordinated collection procedures
- Carefully screened applicants for tenancy
- Verified that all customer complaints were handled promptly and appropriately
Education
High School Diploma -
Parkwood High School
Monroe, NC1992
Skills
- Financial budgeting and reporting
- SC Property Manager In Charge
- Knowledge of SC real estate laws
- Complex problem solving
- MRI and Yardi Voyager Experience
- Customer service-focused
- Collection management proficiency
- Knowledge of vendor management
- Background in property management
- Fair housing mandates
- Knowledge of leasing and market conditions
- Excellent communicator
- Honest and ethical
- Licensed SC Realtor
Certification
South Carolina Property Manager In Charge
Fair Housing Certification
Licensed Realtor
Timeline
Licensed SC Realtor
Keller Williams Fort Mill
08.2020 - Current
Property Manager
NHE
08.2018 - 05.2020
Senior Property Manager
Southwood Realty
02.2004 - 01.2018
Property Manager
Pinnacle Property Management
1 2018 - 08.2018
Assistant Community Manager
Sentinel Real Estate Corporation
8 1999 - 1 2004
High School Diploma -
Parkwood High School
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