Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dewayne Felder

Fort Washington,US

Summary

Highly motivated sales and customer relations professional with a proven track record in communication and negotiation. Committed to delivering exceptional support to ensure the achievement of production targets. Implements innovative strategies to foster loyalty, increase retention, and drive revenue growth. Demonstrates strong leadership abilities through effective training and mentoring of new associates. Passionate about leveraging strong communication and goal-achieving abilities to contribute to business success

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sale's Consultant

Waldorf Ford
Waldorf , MD
08.2024 - Current
  • Achieved certification as a Waldorf Ford Sales Consultant, demonstrating expertise in Ford vehicles and sales processes.
  • Consistently surpassed monthly sales targets, generating a 20% increase in sales over the past quarter by applying strategic customer relationship management techniques.
  • Spearheaded customer satisfaction initiatives, increasing overall dealership ratings by 15% through focused attention on customer concerns and efficient issue resolution.
  • Collaborated with the finance and service teams to ensure seamless vehicle delivery and after-sales support, improving overall client retention rates.
  • Implemented a focused approach to marketing that effectively increased customer traffic and generated profits for the business.

Sales Representative

Market source
Alexandria, Va
03.2024 - 08.2024
  • Maintained a track record of exceeding sales targets through proactive client relationship management, identification of revenue opportunities, and delivery of tailored solutions.
  • Maintained customer retention rate of 65% by rapidly and efficiently resolving issues to guarantee client satisfaction.
  • Executed analytical approach towards understanding market trends, which led to a favorable adjustment in sales strategies and ultimately resulted in a 10% revenue hike while working.
  • Collaboratively worked with team members to enhance overall service delivery, resulting in increased client satisfaction.

Sales Associate

Staples
Oxon Hill, Md
01.2024 - 03.2024
  • Successfully resolved customer concerns by effectively applying communication and conflict management skills, leading to a significant 65% improvement in overall customer loyalty throughout the store.
  • Provided expert assistance to customers, resolving inquiries promptly while maintaining a calm demeanor, a key competency for emergency call handling.
  • Demonstrated professionalism, efficiency, and a strong ability to address urgent customer needs by effectively managing their expectations and providing timely solutions.
  • Assisted in reorganizing store layout and inventory management, showcasing attention to detail and problem-solving skills.

Catering Assistant

Towson Hospitality
Towson, Md
09.2023 - 12.2023
  • Exhibited exceptional multi-tasking skills while managing various responsibilities during high-stress events, including setup, service, and problem resolution.
  • Worked closely with event organizers and guests to ensure a seamless experience, listening carefully to needs and addressing concerns promptly, parallel to handling emergency call details effectively.
  • Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
  • Adhered to all health department regulations regarding food handling and sanitation practices.

Supervisor Of Operations

Tri El Llc
Fort Washington, MD
06.2023 - 09.2023
  • Directed daily operations, ensuring efficient workflows and timely decision-making under tight deadlines, reflecting an ability to manage emergency situations with precision.
  • Revamped operational procedures for faster responses and better teamwork, essential in swift and accurate service deployment
  • Enabled open dialogue between team members to promote collaborative efforts towards achieving business objectives through group decision-making. Encouraged positive dynamics that fostered problem-solving capabilities within the team.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.

Warehouse Technician

Pg Board Of Elections
Largo, MD
05.2022 - 09.2022
  • Streamlined order verification process, enhancing accuracy and efficiency in warehouse operations.
  • Assisted in meeting deadlines during peak periods, showcasing the ability to handle time-sensitive tasks under pressure.
  • Maintained clear documentation and cross-referenced incoming orders, ensuring data accuracy, which translates to the precision required for emergency call documentation.
  • Utilized RF scanners to ensure accurate data entry of all materials received into the warehouse.

Education

Associate in Arts (A.A.) - Information Technology

Towson University
Towson, Maryland
10.2024

Skills

  • Effective Communication
  • Multi-tasking and Prioritization
  • Conflict Resolution and Problem Solving
  • Calm Under Pressure
  • Strong Listening Skills
  • Fast Decision Making
  • Attention to Detail
  • Team Collaboration
  • Data Accuracy and Analysis
  • Account Management
  • Sales closing
  • Revenue Generation
  • Radio communication

Certification

  • Ford Sale's Certified
  • CPR Certification

Timeline

Sale's Consultant

Waldorf Ford
08.2024 - Current

Sales Representative

Market source
03.2024 - 08.2024

Sales Associate

Staples
01.2024 - 03.2024

Catering Assistant

Towson Hospitality
09.2023 - 12.2023

Supervisor Of Operations

Tri El Llc
06.2023 - 09.2023

Warehouse Technician

Pg Board Of Elections
05.2022 - 09.2022

Associate in Arts (A.A.) - Information Technology

Towson University

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Dewayne Felder