Dewayne Houser
Charlotte,NC
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
06.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
District Manager
Krispy Kreme
11.2016 - 12.2022
- Supervised 12 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Arts - Business Management
University of Miami
Miami, FL06.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Inventory Management
- Goals and performance
- Team Building and Leadership
- Operations Management
- Leadership Development
- Policies and Procedures
Accomplishments
Achievements: Krispy Kreme
Rookie manager of the year -2016
Controllable contributions over 10 million- 2017-2021
New Store Opening in Woodstock, Ponce, Snellville, and Decatur
District Manager of the year 2019
Time square flagship opening 2020.
Retention under 55%
Grew profit margin by 15% in first 3 years.
Maintain a SMG score of 70 on a profile level
Achievements: Starbucks
Manager of the Quarter -2013.
Brave Stadium store opening -2014.
OTW under 50s YTD- 2023.
Customer connection 7 to 54 in first year in Tom Short.
100% Count completion 3 quarters of 2023.
100% Mobile uptime 2023
Promotions of 7 barista to shifts and 2 shifts to ASMs.2022-2024.
Leading IPLD class for 3066 shift supervisors..
Store Manager Trainer
Weekly connect on SS Development
Weekly connect with peers on OTW.
Weekly connect with peers on staffing.
Weekly connect with peers on Scheduling.
Timeline
District Manager
Krispy Kreme
11.2016 - 12.2022
Store Manager
Starbucks
06.2013 - Current
Bachelor of Arts - Business Management
University of Miami