DEWAYNE HUNTER
Stockbridge,Georgia
Summary
Over 20 years of progressive management, B2B, and Home sales experience. Highly experienced in organizational leadership, problem-solving, account and portfolio management. Experience in work planning, safety, budgeting, resource utilization, and P&L. Extensive personnel management and customer service management experience.
Overview
37
37
years of professional experience
Work History
General Manager/Home Inspector
Radon Services of Atlanta
06.2017 - 01.2023
- Oversee day by day operations of the Radon Services Department
- Manage, recruit, select, hire, develop and educate Radon Inspectors
- Managed department start-up operations/sales increase
- Manage department budget and P & L
- Manage Equipment and maintain inventory
- Create operational policies and procedures for services, inspections and sales department
- Identify growth areas and new customer retention.
District Manager/Route Sales Manager
Aramark
10.2013 - 06.2017
- Establish and maintain outstanding customer service within assigned geographic area
- Manage, recruit, select, hire, develop and educate Route Sales employees
- Effectively manage district’s top 100 accounts through Quality Control Monitoring
- Aid in conducting evaluations of staff to provide feedback on their overall performance, growth and customer service skills
- Create a pervasive sales culture that fosters a strong brand orientation and supports achievement of sales objectives
- Proactively follow up on accounts in jeopardy and lost accounts
- Identify growth areas and retain 100% of the district’s customers
- Make direct service calls and resolve service concerns expeditiously
- Maintain close coordination with production department regarding service and customer issues
- Manage all services personnel for customer service and sales.
Project Manager
Ricoh/The Home Depot
10.2009 - 01.2013
- Plans and manage projects for space planning and miscellaneous projects at The Home Depot Corporate office to include facility renovation and construction
- Solution design and provide consultative input for projects and building services and maintenance
- Responsible for all project documentation and validation
- Define and communicate Scope of Work to customer to multiple levels of management while providing excellent customer service
- Submit for project quotes, pricing and project process ensuring that all labor activities are scheduled and complete for ongoing projects
- Prepares and complete project process status documentations and scope of work throughout the course of a project.
Service Manager/District Manager
Cintas
04.1999 - 08.2009
- Manage all daily Service Department operational tasks, procedures and administrative functions
- Increase route weekly sales from an average of $300 to over $3000 per week
- Recruited and trained all department personnel
- Spearheaded a team of employees to accomplish all account servicing operational tasks
- Developed and implemented new strategies to increase sales and customer retention
- Conducted both formal and informal job training and safety training meetings
- Supervised warehouse functions and vehicle fleet management
- Lead acquisition of a new corporation within our daily organizational structure and function.
Supply Sergeant
United States Army
07.1986 - 08.1993
- Provide material support for Air Defense Artillery Unit to include warehouse management, parts and supply requisitioning
- Supervised, trained, motivated and evaluated military troops
- Conduct operational performance meetings.
Education
Master of Business Administration -
Strayer University
07.2012
Bachelor of Business Administration -
Columbus State University
08.1998
Skills
- Quality Management
- Staff Supervision
- Process Automation
- BSB sales
- Homes sales
- Personnel Management
- Operations Management
- Account and Portfolio Management
Timeline
General Manager/Home Inspector
Radon Services of Atlanta
06.2017 - 01.2023
District Manager/Route Sales Manager
Aramark
10.2013 - 06.2017
Project Manager
Ricoh/The Home Depot
10.2009 - 01.2013
Service Manager/District Manager
Cintas
04.1999 - 08.2009
Supply Sergeant
United States Army
07.1986 - 08.1993
Master of Business Administration -
Strayer University
Bachelor of Business Administration -
Columbus State University