Dewayne Johnson
Sun Prairie,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
William Sonoma
Madison, WI
02.2023 - 10.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Agent
top notch
Raleigh, NC
05.2022 - 01.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved customer service feedback scores through outstanding service.
- Demonstrated product features to align with customer needs.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Maintained attractive merchandise displays to maximize purchases.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
Cashier
Shopko
Madison, WI
05.2021 - 01.2022
- Processed refunds for worn, damaged and broken merchandise.
- Leveraged CRM system to manage sales activities and track sales performance.
- Greeted customers and answered any questions they had about the store's products and services.
- Built and maintained productive relationships with employees.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Created successful strategies to develop and expand customer sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Factory Production Worker
Clack
Madison, WI
02.2020 - 02.2021
- Evaluated current production processes and made forward-thinking adjustments to improve output.
- Completed necessary paperwork such as time cards, order forms.
- Identified potential process improvements that could increase efficiency and productivity.
- Observed and monitored utilization of equipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Loaded parts onto conveyor belts for further processing.
- Attended regular training sessions to increase machine operating skills.
- Performed daily maintenance of assembly machines and tooling.
Factory Worker
Franklin Fueling
Madison, WI
01.2019 - 11.2019
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Hand-assembled needed parts with bolts and screws.
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Operated machinery to produce parts and products according to specifications.
- Loaded and unloaded product from trucks, trailers, or other containers.
- Followed safety protocols while operating equipment and handling materials.
- Loaded and unloaded items from machines and conveyors.
- Monitored production processes, troubleshooting any issues that arose.
Education
High School Diploma -
West High School
Madison, WI06-2019
Skills
- Scheduling
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Account Updating
- Data Entry
- In-Store Support
- Product Sales
- Researching
- Customer Relations
- Order Fulfillment
- Lead Generation
- Microsoft Excel
- Customer Service
- Critical Thinking
- Technical Support
- Team Development
Certification
- comptia a+
Timeline
Customer Service Representative
William Sonoma
02.2023 - 10.2023
Sales Agent
top notch
05.2022 - 01.2023
Cashier
Shopko
05.2021 - 01.2022
Factory Production Worker
Clack
02.2020 - 02.2021
Factory Worker
Franklin Fueling
01.2019 - 11.2019
High School Diploma -
West High School