Dewayne Jordan
Waterford
Summary
Hardworking, team player who is currently enrolled at Oakland Community College who is seeking part-time employment. In the process of completing my MTA for a Journalism degree, and majoring in Film Studies Art. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Agent
Enterprise Rent-A-Car
08.2020 - Current
- Customer service: Greet customers, verify reservations, and complete rental transactions Ensure customer satisfaction by providing information, answering questions, and addressing concerns
- Vehicle maintenance: Check vehicles for damage and maintain the fleet
- Collaboration: Work with managers, shuttlers, and other service agents to ensure proper vehicle supply and communicate customer service issues
- Other responsibilities: Reminding customers to check for belongings, Securing and tagging items found in vehicles, providing receipts, informing customers about airport transportation, and keeping the lot organized
Lawn Care Specialist
TruGreen Lawn Care
05.2020 - 07.2020
- Customer service: Administer timely lawn applications
- Recommend and sell products and service information to new and existing customers, resulting in growth of our customer base
- Collaboration: Diagnose and correct customer problems through service calls and other communications
- Other responsibilities: Complete production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices
Team Member
Burger King GPS Hospitality
03.2020 - 04.2020
- Customer service: Greet customers, take orders, process payments, and respond to customer needs
- Food preparation: Prepare and package food and drinks and operate fryers and microwaves
- Cleaning: Maintain cleanliness of the dining room, kitchen, restrooms, and exterior, and clean and sanitize equipment, utensils, and surfaces
- Inventory: Unload and stock inventory items as needed
- Safety: Comply with health and safety, fire safety, security, and hygiene standards, and report any hazards or concerns to management
- Teamwork: Collaborate with other team members, participate in team-building activities, and celebrate successes together
Education
General Studies and Journalism
Oakland Community College
08.2024
High School Diploma -
Waterford Mott High School
06.2018
Skills
- Customer Service
- Computer Skills
- Problem Solving
- Collaboration
- Teamwork
- Attention to Detail
- Word Press
- Video Editing
- Social Media Management
Accomplishments
Oakland Community College Dean's List in 2019
Timeline
Service Agent
Enterprise Rent-A-Car
08.2020 - Current
Lawn Care Specialist
TruGreen Lawn Care
05.2020 - 07.2020
Team Member
Burger King GPS Hospitality
03.2020 - 04.2020
General Studies and Journalism
Oakland Community College
High School Diploma -
Waterford Mott High School