DeWayne Ketchum
Pgh.,PA
Summary
Dynamic logistics professional with a proven track record at Sunoco Logistics, excelling in supply chain optimization and customer relationship management. Adept at enhancing workflow efficiency and fostering team collaboration, I have successfully implemented strategies that elevated customer satisfaction and streamlined operations, ensuring seamless logistics across multiple regions.
Overview
22
22
years of professional experience
Work History
Warehouseman
Amazon
Pittsburgh, Pennsylvania
01.2019 - 06.2025
- Collaborated with team members to maximize productivity during peak hours.
- Ensured cleanliness and organization of work areas to promote safety standards.
- Utilized forklift to move inventory items.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in packaging and labeling of products for shipment.
- Tagged and wrote identifying information on containers, boxes and cargo.
Manager, customer service an pricing
Sunoco Logistics
Philadelphia, Pennsylvania
01.2003 - 02.2006
- Managed daily operations and logistics for fuel distribution across multiple regions.
- Coordinated cross-functional teams to streamline supply chain efficiency and communication.
- Maintained relationships with external partners to ensure seamless logistics operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established processes to ensure efficient workflow throughout the organization.
- Streamlined communication channels, improving information flow and decision-making speed.
Education
MBA - Logistics Management
University of Pittsburgh
Pittsburgh, PA12-1971
Bachelor of Science - Physics
Lincoln University
Lincoln University, PA05-1970
Skills
- Inventory management
- Logistics coordination
- Workflow efficiency
- Team collaboration
- Problem solving
- Customer relationship management
- Supply chain optimization
- Process improvement
- Logistics management
- Effective communication
- Attention to detail
Phone Numbers
484 716- 1795
Affiliations
- Light of Life volunteer
- YMCA teen mentor
- background actor
- Agent for Fair housing agency
Timeline
Warehouseman
Amazon
01.2019 - 06.2025
Manager, customer service an pricing
Sunoco Logistics
01.2003 - 02.2006
MBA - Logistics Management
University of Pittsburgh
Bachelor of Science - Physics
Lincoln University