Dewayne Owens
Office Service Manager
West Allis,WI
Summary
Experienced with overseeing office services and administrative tasks. Utilizes organizational abilities and leadership to maintain efficient operations. Track record of enhancing procedural workflows and supporting team collaboration.
Professional office management expert prepared to lead and optimize administrative services. Skilled in streamlining operations, enhancing team collaboration, and adapting to changing needs. Strong focus on achieving results with reliable, flexible approach. Proficient in overseeing office functions, managing resources, and delivering exceptional support.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
16
16
years of professional experience
Work History
Senior Pastor
Holy Miracle Christian Church
02.2025 - Current
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Facilitated spiritual growth opportunities through small group leadership development, empowering lay leaders to take on increased responsibilities within the congregation.
- Coordinated and spearheaded programs to increase church members' service throughout community.
Accounting Assistant
Michael Best
03.2024 - 04.2025
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Senior Pastor
Mount Tabor Baptist Church
05.2021 - 01.2025
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
- Collaborated with church leadership to plan master calendar of events.
- Directed special events such as weddings or funerals with sensitivity to individual needs while upholding religious traditions unique to each situation.
Office Services Supervisor
Michael Best
06.2018 - 03.2024
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth office relocations with minimal disruption by coordinating logistics, managing resources, and communicating effectively with all stakeholders.
- Oversaw inventory management, optimizing supply levels to eliminate shortages and reduce overhead expenses.
- Handled confidential documents with discretion, ensuring the security of sensitive information within the organization.
- Collaborated with Human Resources on employee onboarding processes, streamlining administrative tasks for new hires to get them up-to-speed quickly in their roles.
- Promoted a positive workplace culture by fostering open communication channels between staff members across departments.
- Improved office efficiency by streamlining processes and implementing new filing systems.
- Trained new staff members on company policies and procedures, leading to higher productivity rates among employees at all experience levels.
- Supervised daily mail distribution, minimizing delivery errors and improving overall organizational effectiveness.
- Managed vendor relations, negotiating contracts to reduce costs while maintaining quality services.
- Maintained a clean and organized work environment by establishing daily maintenance routines for shared spaces such as conference rooms and break areas.
- Interceded between employees during arguments and diffused tense situations.
Youth Pastor
House of Prayer Christian Church
03.2014 - 10.2021
- Built lasting relationships with youth and parents or guardians.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
- Ensured a safe environment for all participants during activities by adhering to strict safety guidelines and protocols.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
- Oversaw youth ministry budget and tracked all expenses.
- Recruited volunteers from the congregation to assist in various aspects of the youth ministry program such as event planning or leading small groups during Bible studies or retreats.
Service Manager
Old Country Buffet
03.2011 - 05.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
Customer Service Representative
Birdsong's
04.2009 - 03.2010
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bachelor of Arts - Theological Studies
Liberty University
Lynchburg, VA06-2026
Skills
- Teaching
- Organizational leadership
- Congregational care
- Pastoral care
- Public speaking
Affiliations
- National Batist Convention USA
- General Baptist State Convention of Wisconsin
- Baptist Minister Conference of Wisconsin
Timeline
Senior Pastor
Holy Miracle Christian Church
02.2025 - Current
Accounting Assistant
Michael Best
03.2024 - 04.2025
Senior Pastor
Mount Tabor Baptist Church
05.2021 - 01.2025
Office Services Supervisor
Michael Best
06.2018 - 03.2024
Youth Pastor
House of Prayer Christian Church
03.2014 - 10.2021
Service Manager
Old Country Buffet
03.2011 - 05.2018
Customer Service Representative
Birdsong's
04.2009 - 03.2010
Bachelor of Arts - Theological Studies
Liberty University
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