Dewayne Scott
Beebe,AR
Summary
Dynamic Collection Manager with a proven track record at Lease to Own Affordable Cars, excelling in debt recovery and team leadership. Enhanced operational efficiency through innovative process improvements and staff training, achieving monthly targets. Skilled in risk assessment and conflict resolution, fostering a customer-centric approach while ensuring regulatory compliance.
Overview
19
19
years of professional experience
Work History
Collection Manager
Lease to Own Affordable Cars
12.2006 - 10.2025
- Led collections team in achieving monthly targets through strategic coordination and effective communication.
- Developed and implemented streamlined processes for tracking overdue accounts, enhancing operational efficiency.
- Trained and mentored staff on best practices in collections management, improving overall team performance.
- Analyzed collection trends using data-driven insights to optimize recovery strategies and reduce delinquencies.
- Managed compliance with regulatory requirements related to debt collection practices, ensuring ethical standards are met.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
Education
Physical Education And Coaching
ASU-Beebe
Beebe, ARSkills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Staff training
- Cash flow management
- Debt recovery expertise
- Policy enforcement
- Conducting investigations
- Conflict resolution techniques
- Monitoring processes
- Financial reporting
- Empathy and tactfulness
- Employee retention
- Department management
- Performance tracking
- Payment acceptance
- Regulatory compliance
- Ethical approach
- Strong communication
- Collections tracking
- Team leadership experience
- Past due procedures
- Credit reporting
- Call center experience
- Sales experience
- Outbound calling
- Collections
- Account review
- Customer research
- New hire training
- Skip tracing
- Payment posting
Timeline
Collection Manager
Lease to Own Affordable Cars
12.2006 - 10.2025
Physical Education And Coaching
ASU-Beebe