Summary
Overview
Work History
Education
Certification
Specialized training
Timeline
Generic

Dewayne Sparks

Lockhart,TX

Summary

Results-driven cafeteria/vending manager with over 32 years of experience. Expertise in inventory management, cost control, operational efficiency, and customer satisfaction, leading to improved profitability and guest loyalty. Proven track record of increasing revenue, optimizing service quality, and abiding by facility laws and regulations.

Overview

1
1
Certification

Work History

Manager

Army Air Force Exchange
Waco , TX

In charge of overseeing and managing vending machine operations, ensuring efficiency and a smooth workflow. Responsibilities typically revolve around devising strategies to identify potential business areas, collecting cash from machines, liaising with clients, delegating tasks, and coordinating refilling and repair procedures. Required to produce progress and revenue reports, implement solutions, and resolve issues promptly. Furthermore, as a manager, I have been essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.

Manager

Army Depot Convenience
Corpus Christi , TX
  • Analyzed market trends and competitor activity to inform business strategy.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with regulatory requirements and industry standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with industry regulations and company policies.

Manager

Army Air Force Exchange Service
Waco, TX

Manager

Secretary of State Cafeteria
Austin, TX
  • Managing the daily operations of a cafeteria, including scheduling staff, training employees, ordering supplies, monitoring finances, and maintaining a clean and inviting environment
  • Nurturing customer relationships, resolving issues, and creating a popular and reputable local cafe
  • Interviewing, hiring, overseeing, appraising, and sometimes firing employees
  • Ensuring enough workers are present to cover shifts and helping to serve customers, process payments, or clean tables during busy periods
  • Managing concessions, including product selection, vendor management and volunteer training

Manager

Navasota Prison Vending
Navasota, TX
  • Ensured compliance with regulatory requirements, laws, and industry standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Manager

Gatesville Prison Vending
Gatesville, TX

Manager

Fort Worth Federal Cafeteria
Fort Worth, TX

Manager

Supreme Court Cafeteria
Austin, TX

Manager

Parks And Wildlife Cafeteria
Austin, TX

Manager

Steven F Austin Building Cafeteria
Austin, TX

Manager Training

Winters Building Cafeteria
Austin, TX
  • Hiring and training staff
  • Enhancing customer satisfaction
  • Ensuring health and safety standards
  • Managing budget and costs
  • Managing food and service quality
  • Collaborated with departmental managers to develop comprehensive training plans for all staff members.
  • Participated in periodic safety meetings and trainings conducted by supervisors or managers in order to stay informed about changes in regulations or policies related to armorer operations.
  • Helped in-training department managers improve knowledge of business operations and reporting requirements.
  • Assisted in the development and implementation of managerial training programs.

Education

Licensed Manager - Warehouse Specialist

Lighthouse Austin
Austin, TX

Certification

  • Licensed restaurant/vending manager
  • Serve Safe Certification (National Restaurant Association)

Specialized training

  • On the job training for military dining at Fort Bliss Army Base

Timeline

Manager

Army Air Force Exchange

Manager

Army Depot Convenience

Manager

Army Air Force Exchange Service

Manager

Secretary of State Cafeteria

Manager

Navasota Prison Vending

Manager

Gatesville Prison Vending

Manager

Fort Worth Federal Cafeteria

Manager

Supreme Court Cafeteria

Manager

Parks And Wildlife Cafeteria

Manager

Steven F Austin Building Cafeteria

Manager Training

Winters Building Cafeteria

Licensed Manager - Warehouse Specialist

Lighthouse Austin
Dewayne Sparks