DEWAYNE R. JARRETT
Summary
Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
18
18
years of professional experience
Work History
RIS Supervisor II
Randstad
05.2021 - Current
- Managed the full employment life cycle of the CitiGroup contingent resource staff.
- Conducted full cycle recruitment, employee engagement, 360 HR desk operations management, training & development, and employee relations.
- Developed and executed strategic plans for retention efforts, cyclical hiring forecast and performance management.
- Crafted strategic communications, managed client relations and provided consult to client leadership.
Quality Control Specialist
Discover Bank
01.2005 - 05.2019
- Conducted periodic internal reviews or audits to ensure that compliance procedures are followed
- Identified compliance issues that required follow-up or investigation
- Made recommendations for changes to systems, training, policies or procedures to simplify processes, reduce defects and/or improve customer service
- Kept informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes
- Discuss emerging compliance issues with management or employees
- Design or implement improvements in communication, monitoring, or enforcement of compliance standards
- Prepare detailed reports on audit findings.
Disputes Specialist
Discover bank
01.2003 - 01.2005
- Gathered records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary
- Prepared documents and correspondence such as, credit and billing inquiries, invoices, and service complaints
- Addressed billing issues to patron satisfaction, escalating more critical problems to management
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Consistently met goals in a competitive environment.
Education
Wilmington University
5.2021
Skills
- Complex Problem Solving
- Judgment and Decision Making
- Critical Thinking
- Instructing
- Resolving Complaints
- Supervising Employees
- Policy Enforcement
- Processes and Procedures
- Key Performance Indicators (KPIs)
- Performance Tracking and Evaluations
Timeline
RIS Supervisor II
Randstad
05.2021 - Current
Quality Control Specialist
Discover Bank
01.2005 - 05.2019
Disputes Specialist
Discover bank
01.2003 - 01.2005
Wilmington University
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