Dewcilla Dotson
Montgomery ,AL
Summary
Dynamic Call Center Representative with proven expertise at Hire Dynamics, excelling in customer support and problem-solving. Enhanced customer satisfaction through effective issue resolution and empathetic communication, achieving improved first-call resolution rates. Proficient in call center operations and data entry, consistently streamlining processes for increased efficiency and productivity.
Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Hire Dynamics
01.2018 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Bachelor Of Communications - Business
Jefferson Davis High School
Montgomery, ALSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Answering questions
- Call control
- Product knowledge
- Gathering information
Timeline
Call Center Representative
Hire Dynamics
01.2018 - 04.2025
Bachelor Of Communications - Business
Jefferson Davis High School
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