Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dewey Blaise

Atlanta,USA

Summary

IT executive bringing wealth of experience in implementing cutting-edge technologies that drive organizational success. Known for fostering strong collaborative environments and delivering impactful results. Possesses strategic vision and adaptability to navigate evolving business landscapes. A robust background in driving technological advancements and business transformations. Recognized for leading high-impact projects that align with organizational goals and enhance overall performance. Known for fostering strong team collaboration and adaptability to changing business needs while leveraging expertise in software development and IT infrastructure management.

Overview

21
21
years of professional experience

Work History

Chief Operations Officer

Slab Dream Lab
08.2022 - 09.2024
  • Established effective communication channels between departments for better workflow coordination and enhanced overall productivity levels.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched new products successfully by developing comprehensive go-to-market strategies that catered to target audiences effectively.
  • Implemented quality control measures to ensure consistent product excellence, resulting in increased customer satisfaction rates.

Vice President, IT Infrastructure & Operations

Strategic Link Consulting
08.2018 - 08.2022
  • Company Overview: Fintech organization’s IT Operations
  • Website: http://www.slchq.com/
  • Led global infrastructure for Fintech organization’s IT Operations (Service Delivery, disaster recovery, telecommunications, networking, messaging, security, systems architecture, cloud infrastructure, middleware, database & application performance management, and monitoring)
  • Defined strategic direction and design reference architectures for Windows, zOS, zVM, Linux and Windows/OSx desktops
  • Integrated diverse engineering groups into consolidated, high-performance team
  • Established and implemented formal processes and standards to control business outcome
  • Implementation of ITIL process with use of Service Now to help identify, report, and proactively reduce service desk request
  • Orchestrated the digital transformation at the application and infrastructure levels to deliver truly meaningful transformations and to help unleash the full capabilities of modern cloud service providers (AWS, Azure, VMware, and PCF)
  • Oversaw Data Center outsourcing, Contract, and Service Management
  • Reduced run rate and simplified infrastructure footprint
  • Created and maintained collaborative relationship with IT leadership, business partners, and suppliers to ensure project delivery and financial management
  • Worked closely with business application & integration, global infrastructure and operations, architecture, and governance groups to manage changes
  • Developed 24/7 IT support and monitoring to align with business operations goals
  • Achieved operational stability and sustained improvements in System performance and throughput
  • Conducted strategic contract negotiations that saved over $500K for HW/SW maintenance
  • Improved operational capabilities and year over year productivity
  • Established and promulgated several formal processes and standards: Change Management, Incident Management, Problem Management, and Architectural Compliance
  • Implemented private cloud, moving technical infrastructure needs from months to hours
  • Implemented high availability and data center resiliency, business continuity, DR best practices, and fail over capabilities
  • Supported development teams by providing software development/testing tools, development/testing environments, training, product upgrades and responses to issues and queries

VP, Technology

Sequium Asset Solutions
07.2016 - 08.2018
  • Company Overview: Large call center in Financial Services industry
  • Website: http://www.sequium.com/
  • Reporting to the President/ CEO, recruited to manage IT and telephony operations for large call center in Financial Services industry
  • Reduced costs and streamlined support while ensuring global data availability
  • Cut 250 desktops switching to a virtualized architecture with secure thin clients
  • Led DevOps teams local and offshore to deliver proprietary software solutions
  • Ensured compliance with client security audits by aligning IT with industry leaders’ high expectations
  • Drove adherence to strict SSAE16 external auditing standards
  • Lead team of developers in successful project execution of deployment, and implementation of data warehouse to perform analytics on call center operations and finances which resulted $500,000 in savings and increased efficiency with 6 months
  • Lead complex technology upgrades and operational improvements credited with stronger client retention and service
  • Instrumental role moving core back office applications and functions to cloud/SaaS model
  • Headed IT integration, enterprise-level solutions, strategy, cost controls, revenue growth support, platform development, acquisition integration, PMO, product strategy, and customer support at leading provider of managed services to clients in the US
  • Reduced service delivery costs by millions with new processes, ERP and collaboration platforms, and KPIs
  • Large call center in Financial Services industry
  • Website: http://www.sequium.com/

President & Chief Technology Officer

SuRecord MD
02.2013 - 07.2016
  • Company Overview: Company in healthcare with a SaaS software product
  • Website: http://www.silkisi.com/
  • Manage software and technology division for a company in healthcare with a SaaS software product
  • Administer budget for all information technology operations including support personnel
  • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
  • Establish strategic technological direction and standards for application and infrastructure platforms, products and tools for use within organizational structure
  • Duties included organizational design and development, talent acquisition and management, employee relations, compensation/rewards, and performance management to maximize achievement of short and long-range organizational goals
  • Active role in corporate operations management and development of new products and services
  • Financial responsibility for overall department including procurement, P&L, and finance
  • Managed DevOps team and business analyst in successful project execution of deployment, and implementation of proprietary software
  • Vendor management experience; Delivered $850,000 in annual savings by negotiating vendor contracts
  • Responsible of over $750 million in physician A/R
  • Led end to end development of enterprise wide CRM, sales management, and process automation
  • Managed and implemented standards and managed infrastructure management system
  • Directed multi-million dollar projects from initial concept to completion, while completing each project under budget and ahead of schedule
  • Strategically designed documentation for mergers and acquisitions
  • Increased efficiencies and reduced expenses with data center consolidation and staff resource alignment
  • Designed strategies for process improvement to reduce outages and improve customer delight
  • Developed a suite of win-back, retention and renewal campaigns that extended lifecycles and increased customer response by 40%
  • Provided enterprise infrastructure guidance to medical staff, directors and executive concerning long-term strategic IT initiatives, providing best possible healthcare service and support nationally
  • Created Standard Operating Procedures (SOP) and policies, and implemented new technologies with Operation Level Agreements (OLA) and detail-oriented Service Level Agreements (SLA)
  • Company in healthcare with a SaaS software product
  • Website: http://www.silkisi.com/

Chief Technology Officer

Silk Information Systems
12.2011 - 02.2013
  • Company Overview: Website: http://www.silkisi.com/
  • Initially chartered to manage infrastructure
  • Within 3 months assumed oversight of Dev Ops, with full responsibility for technical direction and strategy for company and its clients
  • Stepped into Acting COO role after departure of COO, with additional responsibility for operations and HR
  • Integral part of the acquisition of organization by PE based in Houston
  • Transitioned to President and CTO role under new company name SuRecord MD
  • Website: http://www.silkisi.com/

Sr Director, Information Technology

HSI Financial Services, LLC
10.2003 - 10.2011
  • Company Overview: Website: http://www.hsifin.com/
  • IT Operational responsibility of a team of 15 IT support personnel
  • Delivered a 30% reduction in department costs by renegotiating service contracts, reducing staff requirements through process simplification, evaluating alternative support and maintenance providers, and reducing the annual
  • Manage implementation of a large-scale project for large healthcare provider, generating $3.1 million in new revenue
  • Actively participated in Board of Directors meeting to develop strategic vision for organization
  • Managed implementation of VOIP system for distributed call center reducing annual costs by $250,000
  • Delivered a 20% reduction in Help Desk calls/tickets
  • Provided strategic and tactical direction, vision and leadership for both Operational & IT departments
  • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
  • Planned and coordinated both short and long term systems strategy, planning and implementation
  • Manage and coordinate strategic activities for an IT team responsible for global network infrastructure, programming, telecommunications, and data integration
  • Prepared departmental objectives and budgets to facilitate the orderly and efficient capture, storage, processing and dissemination of information in the organization
  • Communicate the benefits and advocate the use of Phoenix Healthcare Management Services enterprise wide technical architecture and standard platforms, products and tools to senior management, business area staff and technical staff
  • Website: http://www.hsifin.com/

Education

MBA - Management of Technology

GEORGIA INSTITUTE OF TECHNOLOGY
Atlanta, GA
12.2010

Skills

  • Staff Training and Development
  • Data-driven decision-making
  • Business Analysis
  • Organizational Development
  • IT Compliance
  • IT Governance
  • Data Analysis
  • Infrastructure Management
  • Digital Transformation
  • Cybersecurity Management
  • Best Practices Implementation
  • Software Development
  • Disaster Recovery
  • Infrastructure Planning
  • Information Security
  • Budget Administration
  • Enterprise Architecture
  • Innovation leadership

Timeline

Chief Operations Officer

Slab Dream Lab
08.2022 - 09.2024

Vice President, IT Infrastructure & Operations

Strategic Link Consulting
08.2018 - 08.2022

VP, Technology

Sequium Asset Solutions
07.2016 - 08.2018

President & Chief Technology Officer

SuRecord MD
02.2013 - 07.2016

Chief Technology Officer

Silk Information Systems
12.2011 - 02.2013

Sr Director, Information Technology

HSI Financial Services, LLC
10.2003 - 10.2011

MBA - Management of Technology

GEORGIA INSTITUTE OF TECHNOLOGY

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Dewey Blaise