Dewi M Leon
Sicklerville,NJ
Summary
Results-oriented professional with over 13 years of experience in customer service management. Expert in resolving customer complaints and training new employees, leading to improved service delivery and operational effectiveness. Eager to apply strong analytical skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
C&L USA INC
Philadelphia, Pennsylvania
12.2011 - Current
- Resolved customer complaints, achieving high satisfaction levels through effective communication.
- Reviewed accounts for payments received, ensuring accurate credit arrangements.
- Facilitated quick order processing for sellers to guarantee timely deliveries.
- Assisted customers with payment processing using credit cards, ACH transfers, and checks.
- Generated comprehensive reports on customer feedback for management review.
- Delivered prompt service for routine inquiries, enhancing overall efficiency.
- Recruited and trained new employees, aligning them with job requirements.
- Established service standards to streamline operations.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-2010
Skills
- Customer relationship management
- Customer feedback analysis
- Order processing
- Employee training
- Service standard establishment
- Complaint resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Manager
C&L USA INC
12.2011 - Current
High School Diploma -
Olney High School