DeWin Landon
Palmer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Arctic Chiropractic Rehab & PT
Todd Phillips DPT
11.2023 - Current
- Organized office inventory and supplies, resulting in an optimally equipped work environment for staff members.
- Supported marketing efforts by distributing promotional materials about physical therapy services offered at the clinic encouraging referrals from existing clients.
- Fostered strong relationships with patients, their families and other healthcare professionals, contributing to a positive clinic atmosphere.
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
- Streamlined administrative tasks, such as filing insurance claims and updating patient records, for increased efficiency in the workplace.
- Contributed to the clinic''s positive reputation by providing exceptional customer service to patients and their families.
- Improved billing accuracy through diligent verification of insurance information and resolution of discrepancies.
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Employee Manager
Husky Burger
05.2014 - Current
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Coached and mentored team members in company policies
- Enhanced team productivity by implementing efficient workflow processes and staff training programs.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
- Provided staff with support and training to achieve top client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Estate Manager
Landon Family
11.2002 - Current
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Developed customized security protocols, safeguarding the privacy and safety of residents and guests.
- Implemented sustainable landscaping practices, promoting environmental responsibility while reducing upkeep costs.
- Facilitated effective communication between family members residing on the property through weekly meetings that addressed concerns or updates about ongoing projects.
- Managed household budgets effectively, optimizing resources to meet short-term goals and long-term financial objectives.
- Handled complex logistical arrangements for both domestic and international travel plans of residents or guests affiliated with the estate.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Mother
Landon Family
04.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned to evaluate and treat multiple kinds of illnesses and injuries
Substitute Teacher
MSBSD
08.2013 - 01.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
Education
High School Diploma -
Marysville High School
Marysville, CA06-1998
Skills
- Documentation and record keeping
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
Timeline
Arctic Chiropractic Rehab & PT
Todd Phillips DPT
11.2023 - Current
Employee Manager
Husky Burger
05.2014 - Current
Substitute Teacher
MSBSD
08.2013 - 01.2019
Estate Manager
Landon Family
11.2002 - Current
Mother
Landon Family
04.2001 - Current
High School Diploma -
Marysville High School
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