Innovative relationship manager with a proven track record of achieving challenging targets. Exceptional relational skills and strategic planning abilities developed through progressive corporate and non-profit industry experience.
Overview
29
29
years of professional experience
Work History
Outreach Director
North Metro Ministires
Marietta, USA
08.2007 - Current
Identify, maintain, and develop relationships with various community partners and representatives, ensuring satisfaction and engagement.
Engage traditionally underserved communities from diverse regions and socioeconomic backgrounds, generating meaningful impact.
Develop and implement outreach strategies for target audiences, both domestic and global.
Lead a diverse and inclusive group of 8 professionals, each bringing unique perspectives and experiences. I effectively convey key messages to targeted demographics in various domestic and global regions, such as Georgia, Guatemala, London, Scotland, and India.
Mentor team members, leading to enhanced performance.
VP of Operations
Merril Lynch - First Franklin Financial
Marietta, USA
02.2004 - 08.2007
Cultivated relationships with site leaders and businesses throughout the Southeast Region.
Guided career development and leadership skills for junior executives.
Achieved full compliance with industry regulations and legal requirements in all operations.
Developed contingency plans for potential risks or crises within the organization.
Established strong relationships with key stakeholders, both internally and externally
Managed cross-functional teams to ensure efficient collaboration and communication.
Streamlined operational processes to enhance efficiency and lower expenses.
Managed customer experiences, monitoring team interactions, touchpoints, and engagement methods.
Regional Manager
Wells Fargo Bank
Charlotte, USA
11.1995 - 02.2004
Conducted training sessions to educate staff on proper procedures, ensuring adherence to regulations.
Supervised and directed site managers, whose dedication and efforts were instrumental in achieving our company goals.
Monitored managers' work, evaluated performance, and identified areas for improvement.
Expanded operational diversity by cross-training staff in secondary roles.
Collaborated with cross-functional teams to collect precise and comprehensive data.
Fostered a positive work environment and promoted employee engagement.
Developed and executed strategies that enhanced productivity.