Dew Jenevib Costa
Biloxi,MS
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Banker
Woodforest National Bank
Biloxi, Mississippi
04.2025 - Current
- Educated customers on banking products, highlighting benefits and features effectively.
- Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Managed cash handling procedures, maintaining accuracy in deposits and withdrawals.
Financial Representative
Neo Financial
London, ON
12.2024 - 02.2025
- Explained insurance policy details to customers, including coverage amounts, exclusions, riders.
- Completed sales order tickets and processed client-requested transactions.
- Developed strategies to increase sales of financial products and services.
- Identified and evaluated customer needs for financial products and services.
Assistant Sales Associate Manager
Mastercom-Koodo/Telus & WOW mobile-Rogers/Fido
London, ON
05.2023 - 02.2025
- Developed trusting relationships with customers by making personal connections.
- Managed customer inquiries and provided timely information regarding product offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained accurate records of sales activities and customer interactions in CRM system.
- Trained new staff on company policies, procedures, and best practices in sales support.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Technical Support Representative
Gatestone & Co-Shaw Communication
Brantford, ON
06.2022 - 12.2023
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Stayed abreast of latest software developments to enhance job knowledge.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Sales Representative
S&P Data Digital-Bell Canada
London, ON
04.2022 - 06.2022
- Contacted new and existing customers to outline benefits of products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Stayed up to date on company products and services to support sales objectives.
Customer Service Representative
Bill Gosling Outsourcing-CAA Roadside
London, Ontario
11.2021 - 04.2022
- Identify customer needs or desires to recommend the appropriate service.
- Handle customer complaints by providing solutions.
- Answered inbound calls per day and directed them to individuals or departments.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
Cashier
Real Canadian Superstore
London, ON
05.2020 - 06.2021
- Greeting customers professionally and politely
- Process all purchases by scanning the items and taking final payment
- To check identification for age-restricted products
- Operated cash register, collected payments and provided accurate change.
Education
Advanced Diploma - Business Accounting
Fanshawe College
London, ON01.2021
A Level & O Level - Science
British Council
Bangladesh12.2017
Skills
- Excel
- Troubleshooting Network Issues
- Call Center Operations
- Credit card payment processing
- Fluent English
- Territory Sales
- Accounting
- Taxes
- Financial analysis
- Sales technique development
- Financial reporting
Certification
- Smart Serve - 2020
- Food Handling-2021
Additional Information
- Worked for London Food Bank.(2020)
- Volunteer Assisted in organizing guests and give them direction for Pope Francis (2017)
Timeline
Retail Banker
Woodforest National Bank
04.2025 - Current
Financial Representative
Neo Financial
12.2024 - 02.2025
Assistant Sales Associate Manager
Mastercom-Koodo/Telus & WOW mobile-Rogers/Fido
05.2023 - 02.2025
Technical Support Representative
Gatestone & Co-Shaw Communication
06.2022 - 12.2023
Sales Representative
S&P Data Digital-Bell Canada
04.2022 - 06.2022
Customer Service Representative
Bill Gosling Outsourcing-CAA Roadside
11.2021 - 04.2022
Cashier
Real Canadian Superstore
05.2020 - 06.2021
Advanced Diploma - Business Accounting
Fanshawe College
A Level & O Level - Science
British Council