Dewon Stampley
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wyndham Destinations
08.2022 - Current
- Make reservations for owners.
- Troubleshoot reservation issues and help owners change or cancel existing reservations.
- Ask discovery questions to learn more about owners' vacation preferences.
- Check resort availability and suggest alternative dates or accommodations if needed.
- Confirm reservation details to ensure accuracy and explain policies.
- Educate owners about vacation insurance and points protection.
- Provide assistance with additional travel planning.
- Answer questions about the vacation club product and how it's used.
Customer Service Concierge
Aspire
08.2021 - 08.2022
- Responsible for fulfilling concierge specific requests for a very high profile client program, via phone, email and/or chat.
- Responsible for delivering white glove customer services to an elite clientele, assisting with tasks including dining reservations, ticket purchases and flower requests.
- Recommended tailored solutions to the customer to drive brand loyalty. Utilized a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.
- Navigated multiple complex systems to accurately document and research customer information. Maintained acceptable performance standards including effectiveness, efficiency and quality.
- Effectively worked in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, email, etc.)
Loss Prevention Officer
Kohl's
12.2020 - 07.2021
- Using CCTV surveillance for safety purposes and to prevent theft from the company's assets.
- Utilizing all reports, intelligence data and equipment to focus investigative efforts and developing and implementing solutions to investigative issues.
- Recover stolen merchandise and customer service shoplifters.
- Testify in court concerning any case, criminal or civil.
- Responds to alarm conditions at store.
- Answer phone calls to provide service.
- Contact emergency personnel for safety and crime occurrences.
Security Ambassador
Nordstorm Rack
10.2019 - 09.2020
- Identifying, investigating and resolving internal and external cases.
- Providing a clean and safe shopping and working environment for guests and team members.
- Greeting and provide excellent customer service for everyone that enter and exit the store.
- Using radio for communication and calling out suspicious activity.
Asset Protection Detective
Macy's
09.2017 - 09.2019
- Using CCTV surveillance for safety purposes and to prevent theft from the company's assets.
- Utilizing all reports, intelligence data and equipment to focus investigative efforts and developing and implementing solutions to investigative issues.
- Recover stolen merchandise and apprehend shoplifters.
- Testify in court concerning any case, criminal or civil.
- Responds to alarm conditions at store.
- Answer phone calls to provide service.
- Contact emergency personnel for safety
and crime occurrences.
Education
GED -
Mississippi Youth Challenge Academy
Skills
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Problem-solving skills
- Time management skills
- Transferable skills
Timeline
Customer Service Representative
Wyndham Destinations
08.2022 - Current
Customer Service Concierge
Aspire
08.2021 - 08.2022
Loss Prevention Officer
Kohl's
12.2020 - 07.2021
Security Ambassador
Nordstorm Rack
10.2019 - 09.2020
Asset Protection Detective
Macy's
09.2017 - 09.2019
GED -
Mississippi Youth Challenge Academy