DeWona McCune
Winston Salem,NC
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Being professional and most importantly reliable. Engaging in conversations, helping others is very important to me whether it’s big or small. Naturally have a high energy level, always keep an optimistic attitude with effective communication, and multitasking skills.
Overview
8
8
years of professional experience
Work History
Team Lead II - Financial Associate
Fidelity Investments
03.2022 - Current
- Manage customer accounts to ensure timely payments and accurate records
- Monitor customer accounts for overdue payments and initiate collection efforts
- Process customer payments and apply them to the appropriate accounts
- Reconcile customer accounts and resolve discrepancies
- 1 on 1 Coaching with employees
- Handling Beneficiary/Estate Accounts 401k Roll-ins/Rollovers/Withdrawals/ Loans/ Investment Exchanges/Rebalances
- Using systems such as IBM, FRPS, ERP, NICE, XTRAC, Excel and much more.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Supported accurate billing processes through diligent data entry, verification, and error resolution tasks.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
AR Program Specialist
Labcorp (Aston Carter)
03.2021 - 03.2022
- As a Program Specialist duties were to assist healthcare providers by obtaining needed information for patients for medical claims
- Conducting benefit investigations for particular drug programs, working with different software to collect, and relay account Reconciliation
- Providing feedback on the success and/or failure of data received
- Siebel/Cisco
- Excel/Vlookup/ERP
- 70 WPM
- Data entry/IMB
- HIPAA Consent forms/Medical Billing/Coding
- Claims
- Outbound Calls.
- Developed, coordinated and administered Entyvio programs..
- Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Developed strong rapport with customers, fostering goodwill that facilitated more effective collections efforts.
Fraud Claims Specialist
MAXIMUS (Randstad)
03.2020 - 09.2021
- Unemployment Fraud Hotline For Pennsylvania
- Taking calls related to unemployment fraud
- Taking reports of known unemployment fraud/Assisting with hijacked accounts
- Developed comprehensive reports for management by synthesizing investigation findings and recommendations.
- Evaluated existing anti-fraud measures and suggested enhancements based on current vulnerabilities discovered during investigations.
- Managed caseload efficiently while prioritizing high-risk cases for timely resolution.
- Recovered significant financial losses for clients by identifying fraudulent transactions and initiating appropriate recovery processes.
- Creating cases for claims against fraud
- Completing 40-60 cases daily
- In Bound/ Out-Bound calling
- Return Voicemails
- Accessing claimants accounts to manage proper codes
- Contract.
HealthCare Advisor
Alight (Randstad)
06.2019 - 03.2020
- Helping Active, Termed, and Retired employees from various clients with their Health Care Spending Accounts (HCSA), Health Savings Account (HSA), Health Reimbursement Accounts (HRA), and Dependent Care Spending Accounts (DCSA)
- 30-50 calls daily
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Checking reimbursements and claims
- Oversaw administration of benefits programs including health insurance, disability coverage, and leave policies.
- Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden. Resolve customer insurance billing disputes
- Account Reconciliation
- Benefits log-in/online information
- Creating and maintaining any case flows
- Contract position
Team Lead-Customer Service Rep.
Verizon
12.2016 - 05.2019
- At Verizon started in the Care department where my duties dealt with consumer accounts who had between personal lines. I then was promoted to the Verizon business as a team lead with the national government department .
- Lastly I was offered Floor Support, helping fellow employees with any client issues
- Call center which had 40-60 calls
- Billing/Adding/Transferring lines/Activation
- Payments/Payment arrangements
- Tier 3 troubleshooting/Supervisor Escalations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
AA Arts -
Central Piedmont Community College
Charlotte, NC05.2021
Diploma -
North Mecklenburg High School
Huntersville, NC06.2015
Skills
- Microsoft Office Suite, specifically Excel
- Accounts Receivable procedures
- Basic bookkeeping, credit and accounting principles
- Cash applications
- Effective communication
- Time Management
- Quality Control
- Invoice Verification
- Medical data entry
- 10-Key Data Entry
- Account Reconcile
- IBM/ERP
- VLOOKUP
- XTRAC
Timeline
Team Lead II - Financial Associate
Fidelity Investments
03.2022 - Current
AR Program Specialist
Labcorp (Aston Carter)
03.2021 - 03.2022
Fraud Claims Specialist
MAXIMUS (Randstad)
03.2020 - 09.2021
HealthCare Advisor
Alight (Randstad)
06.2019 - 03.2020
Team Lead-Customer Service Rep.
Verizon
12.2016 - 05.2019
AA Arts -
Central Piedmont Community College
Diploma -
North Mecklenburg High School