Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
Assisted clients in obtaining protective orders by guiding them through the legal process and accompanying them to court hearings.
Served as a liaison between clients and community partners, facilitating connections that advanced recovery goals while addressing systemic barriers faced by survivors of domestic violence.
Evaluated program outcomes, identifying areas for improvement and implementing necessary changes to enhance service delivery.
Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
Promoted cultural sensitivity within the organization by incorporating diverse perspectives into programming design and implementation efforts.
Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
Coordinated volunteer recruitment and training efforts, expanding the organization''s capacity to serve clients and reach new populations in need of support.
Developed and maintained strong relationships with community resources for successful referrals.
Documented client progress and activities in accordance with agency policies and procedures.
Implemented community outreach programs to promote mental health awareness.
Family Case Manager
Indiana Department of Child Services
02.2016 - 08.2025
Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
Evaluate child welfare concerns by conducting thorough home visits.
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Language Access Cordinator
Indiana Department of Health
06.2020 - 04.2025
Optimized facility utilization by effectively managing room assignments and resource allocation.
Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
Community Outreach Coordinator
Center for Disease Control and Prevention
01.2020 - 10.2023
Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
Evaluated the success of outreach initiatives using data-driven metrics and made recommendations for future improvements.
Increased public awareness of local resources by organizing and promoting community events.
Collaborated with diverse groups of individuals across different sectors to identify common goals and develop innovative solutions to pressing challenges within the community.
Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Connected individuals with available and relevant resources.
Conducted workshops and seminars to educate community on relevant issues.
Established feedback loop with community members to continuously improve outreach efforts.
Special Education Teacher
Perry Township Schools
07.2014 - 05.2018
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Taught students across multiple classifications and degrees of special needs.
Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Behavior Health Specialist
Larue D. Carter Hospital
01.2006 - 07.2010
Designed tailored intervention protocols based on a comprehensive understanding of each client''s unique strengths, challenges, and goals.
Maintained accurate documentation of client progress, interventions provided, and relevant clinical data for record-keeping purposes.
Provided crisis intervention and support during critical incidents, promoting safety and stabilization for affected individuals.
Improved patient outcomes by implementing evidence-based practices and interventions in the behavioral health setting.
Participated in ongoing professional development opportunities to stay current on best practices in the field of behavioral health.
Educated clients on self-help strategies and coping skills to enhance resilience and promote long-term recovery.
Managed caseload effectively by prioritizing tasks according to urgency while maintaining high-quality care standards for all clients served.
Support Staff Assistant
Marion County Health Department
04.2005 - 06.2010
Managed inventory control procedures, ensuring accuracy of stock levels and prompt replenishment when necessary.
Increased efficiency by maintaining accurate record-keeping systems for documentation and reporting purposes.
Contributed to team success with strong collaboration skills, supporting colleagues in achieving project goals.
Assisted in the development of training materials to improve employee performance and skill sets.
Managed schedules and appointments, ensuring optimal time management for staff members.
Successfully completed multiple projects under tight deadlines while maintaining attention to detail and accuracy.
Handled sensitive information with discretion, adhering to strict confidentiality protocols at all times.
Education
Bachelor of Science - Human Services
Indiana Institute of Technology
Fort Wayne, IN
05-2015
Skills
Victim advocacy
Mental health awareness
Human trafficking awareness
Sexual assault response
Safety planning
Self-care strategies
Data collection
Child welfare expertise
Empathy development
Shelter arrangements
Elder abuse prevention
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Excellent communication
Effective communication
Adaptability and flexibility
Case documentation
Decision-making
Relationship building
Patient support
Documentation skills
Team building
Client advocacy
Self motivation
Behavior management
Interpersonal skills
Conflict resolution
Crisis intervention
Mental health treatment
Time management abilities
Adaptability
Trauma informed care framework
Service planning
Child development
Problem-solving aptitude
Behavioral analysis
Community outreach
High-risk populations identification
Medicare and medicaid applications
Family reunification specialist
Languages
Spanish
Native or Bilingual
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