Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Additional Information
Software
Hi, I’m

DEX MANSON

Shelton,CT
DEX MANSON

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach, technical savvy, and commitment to excellence.

Overview

6
years of professional experience
1
Certification

Work History

SPEKTRIX

SENIOR MPLEMENTATION PROJECT MANAGER
11.2021 - Current

Job overview

  • Successfully validated alternative approach to traditional implementation, improving overall project quality and outcomes for both Spektrix and the client
  • Analyzed and improved department wide processes
  • Originated and implemented three company-wide training improvement initiatives
  • Analyzed project performance data to identify areas of improvement on qn individual project basis
  • Monitored project progress, identified risks and took corrective action as needed
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Identified plans and resources required to meet project goals and objectives
  • Planned, designed, and scheduled phases for large projects
  • Proved successful working within tight deadlines and a fast-paced environment
  • Provided detailed project status updates to stakeholders and executive management
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Monitored project performance to identify areas of improvement and make adjustments
  • Created user friendly bespoke reports to output data to fulfill clients business needs
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.

SPEKTRIX

SUPPORT SPECIALIST
06.2021 - 11.2021

Job overview

  • Acted as first point of contact for clients with questions regarding functionality of their software
  • Solved over 1000 support tickets in 4 month time span while maintaining a 98%+ personal NPS score
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Spearheaded initiative to overhaul and improve support for Ingenico Lane 3000.

ACT of Connecticut

ADMINISTRATIVE ASSISTANT
01.2020 - 03.2021

Job overview

  • 2020 production of The Last Five Years
  • Maintained inventory of office supplies and placed orders.
  • Facilitated the move to Stellar streaming service for ACT of CT production of Snapshots: A Musical Scrapbook, as well as designed/created the patron facing ticketing portal
  • Web design using Wix
  • Box office duties: answered phones, issued refunds, answered questions, issued tickets, etc
  • Social Media content creation
  • Interviewed, hired, and trained interns
  • Created various documents for internal and external circulation
  • Managed logistics of advertising campaigns (design, printing, payment, budgeting, etc.)
  • Held title of Covid Compliance officer

METRO ARTS MANAGEMENT

WEDDING BAND MANAGER
01.2019 - 07.2021

Job overview

  • Facilitated communication between clients and Metro Arts staff
  • Coordinated travel for up to 15 band members to and from wedding locations
  • Acted as first point of contact for brides/grooms with queries about their wedding
  • Executed any and all additional projects as needed on short notice.

Education

Louisiana Tech University
Ruston, LA

Master of Arts from Communications
05-2017

University Overview

  • Capstone Project: An Analysis of 6 Women with Brain Death


  • Wrote a 38 page analysis of the revival of 6 Women with Brain Death, a lesser known theatrical work through the lens of interpersonal relationships and connection
  • Presented findings to university faculty as one of 4 graduate students to present their work
  • Researched and analyzed the relationships between original cast and revival cast by conducting interviews, analyzing newspaper articles, and traveling to review writings and correspondence not widely available
  • Utilized my findings to produce an analysis of the importance of interpersonal relationships to produce a successful theatrical work

Michigan State University
East Lansing, MI

Bachelor of Arts from Communications
08-2016

University Overview

  • Extracurricular Activities: Producer on 313 Choices, a feature length student produced film where
  • Coordinated location scouting, budget, catering, hair and makeup, etc.
  • 2016 Traverse City Film Festival Entrant

Skills

  • Call Management
  • Trend Analysis
  • Technical solution analysis
  • Customer Relationship Management
  • Technical assistance
  • Debugging
  • Data Collection
  • Failure resolution
  • Training and coaching
  • IT ticket documentation
  • JIRA expertise
  • Project Management Software expertise

Accomplishments

Accomplishments
  • Created completely interactive training session for software engineers outlining the implementation process and how it connects to engineering which was widely lauded as the most informative and engaging session to date
  • Created and facilitated interactive training session for delivery teams which illustrated API connections and how they work
  • Created and implemented completely overhauled implementation process within a 2 week timeline after the announcement of the acquisition of one of our top competitors
  • Resolved over 1000 support tickets within a 4 month time period while maintaining a 98% NPS rating.

Certification

  • Project Management Course Completion Certificate (AGILE)
  • Introduction to Data Analysis Course Completion Certificate
  • Introduction to AI and Machine Learning Course Completion Certificate
  • Website Creation Course Creation Certificate

Timeline

SENIOR MPLEMENTATION PROJECT MANAGER
SPEKTRIX
11.2021 - Current
SUPPORT SPECIALIST
SPEKTRIX
06.2021 - 11.2021
ADMINISTRATIVE ASSISTANT
ACT of Connecticut
01.2020 - 03.2021
WEDDING BAND MANAGER
METRO ARTS MANAGEMENT
01.2019 - 07.2021
Louisiana Tech University
Master of Arts from Communications
Michigan State University
Bachelor of Arts from Communications

Additional Information

Additional Information

My background is firmly rooted in the arts, however I have been working as a project manager for the past 5 years. With one foot firmly planted in artistry and the other in practicality, I have a unique ability to translate highly technical concepts into easy to digest terminology through effective analogies, interactive training and demonstrations, and a cutting insight into the overall needs of clients.

I have honed my analysis skills in such a way that I am able to identify improvements to processes, potential pitfalls in existing processes, and create solutions that not only save time and money, but improve overall sustainability and longevity of a process.

Software

JIRA

Teamwork

Monday

Asana

Report Builder

Excel

Word

Logzio

DEX MANSON