Patient Access Representative
Swedish Medical Center
04.2013 - 2025
- Managed patient registration and appointment scheduling using electronic health record systems.
- Assisted patients with insurance verification and financial counseling inquiries.
- Communicated effectively with healthcare providers to coordinate patient care service.
- Ensured accurate data entry into patient management systems to maintain information integrity.
- Trained new staff on patient access procedures and system navigation protocols.
- Streamlined check-in processes to enhance patient flow and reduce wait times.
- Collaborated with interdisciplinary teams to resolve patient access issues efficiently.
- Led initiatives to improve patient satisfaction through enhanced service delivery practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.