Dexster Wilson
Chicago,IL
Summary
Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success.
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drive revenue with skilled promotional and problem-solving abilities.
Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Maxim Staffing Solutions
Berwyn, Illinois
08.2022 - Current
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
Customer Service Associate
CVS Health
Chicago, IL
01.2020 - 05.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided basic technical support for clients on wide range of Type company products.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Decreased downtime by training Number employees on company products and sales strategy.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
- Educated customers on promotions to enhance sales.
Customer Service Representative
Chicago Transit Authority
Chicago, IL
02.2018 - 01.2020
- Recommended Product or Service to customers, thoroughly explaining details.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Cashier
Starbucks
Chicago, IL
06.2015 - 02.2018
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Educated customers on promotions to enhance sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Percy L. Julian H.S.
06.2015
Skills
- Inbound and Outbound Calling
- Cash Handling
- Cleaning
- Customer Complaint Resolution
- Product Knowledge
- New Product Information
- Cash Register Operation
- Product Location
- Visual Displays
- Client Needs Assessment
- Scheduling
- Lunch Supervision
- Classroom Management
- Field Trip Monitoring
- Group and individual instruction
- Early Childhood Education
- Classroom Supervision
- Physical education support
- Mathematics Support
- Parent-Teacher Communication
- Special Education Assistance
- Behavior Management
Timeline
Teacher's Assistant
Maxim Staffing Solutions
08.2022 - Current
Customer Service Associate
CVS Health
01.2020 - 05.2020
Customer Service Representative
Chicago Transit Authority
02.2018 - 01.2020
Customer Service Cashier
Starbucks
06.2015 - 02.2018
Percy L. Julian H.S.