Dexter Alejandro Sr.
Denver,CO
Summary
SUPPLY CHAIN AND OPERATIONS PROFESSIONAL with 10+ years of experience supporting manufacturing operations, logistics, customer service, inventory management, production planning, and cross-functional business initiatives. MBA in Operations and Supply Chain Management with proven success leveraging data analytics, performance metrics, and continuous improvement methodologies to optimize operational performance and support customer satisfaction. Experienced collaborating with manufacturing, quality, maintenance, engineering, and leadership teams to improve service levels, manage priorities, solve complex operational challenges, and drive business results in fast-paced environments. Military veteran recognized for strong leadership, customer focus, problem-solving, and operational execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manufacturing Leadership Development Program (MDP)
Niagara Bottling, LLC
02.2025 - 05.2026
- • Partner with operations, maintenance, engineering, quality, and production teams to support manufacturing performance, inventory objectives, and customer service requirements.
• Analyze operational and production data to identify trends, improve efficiency, and support data-driven decision-making.
• Monitor key performance indicators, production metrics, and process performance to identify improvement opportunities and mitigate operational risks.
• Support production planning and scheduling activities to align manufacturing output with customer demand and inventory targets.
• Collaborate across departments to resolve operational issues, improve workflow efficiency, and maintain service levels.
• Develop reports, dashboards, and presentations utilizing Excel and operational systems to communicate business performance and operational insights.
• Participate in continuous improvement initiatives focused on increasing productivity, reducing waste, and improving customer outcomes.
• Assist with inventory management, production prioritization, and resource planning activities to support operational objectives.
Warrior Support Supervisor
Wounded Warrior Project
01.2022 - 03.2024
- Managed high-volume caseloads while serving as primary point of contact for veterans and families.
- Coordinated services across multiple stakeholders to ensure timely resolution of participant needs.
- Utilized CRM and case management systems to track service requests, maintain records, and manage customer interactions.
- Analyzed program performance metrics and service trends to improve operational effectiveness.
- Resolved escalated customer concerns through proactive communication and problem-solving.
- Led cross-functional collaboration efforts to improve service delivery and customer satisfaction.
Services Logistics Non-Commissioned Officer (NCO)
United States Air Force
06.2006 - 05.2016
- Managed logistics operations, resource allocation, inventory accountability, and workforce readiness activities.
- Coordinated supply requirements and operational support across multiple departments and stakeholders.
- Utilized operational metrics and reporting tools to monitor performance and improve mission effectiveness.
- Supported scheduling, planning, and deployment readiness in fast-paced operational environments.
- Led continuous improvement initiatives focused on efficiency, accountability, and operational excellence.
Education
Master of Science - Organizational Leadership and Change
Colorado Technical University
Colorado Springs11.2026
MBA - Operations and Supply Chain Management
Colorado Technical University
Colorado Springs08.2024
Skills
- Supply Chain Analytics
- Customer Operations
- Forecasting
- Inventory Health
- Production Scheduling
- Demand Management
- Order Management
- Customer Service Excellence
- Manufacturing Planning
- Supply Chain KPIs
- ERP Systems
- Oracle (if you have experience)
- CRM Systems
- Inventory Optimization
- Service Level Performance
- S&OP Support
- Data-Driven Decision Making
Certification
Lean Six Sigma Yellow Belt
OSHA 30 Certified
Timeline
Manufacturing Leadership Development Program (MDP)
Niagara Bottling, LLC
02.2025 - 05.2026
Warrior Support Supervisor
Wounded Warrior Project
01.2022 - 03.2024
Services Logistics Non-Commissioned Officer (NCO)
United States Air Force
06.2006 - 05.2016
Master of Science - Organizational Leadership and Change
Colorado Technical University
MBA - Operations and Supply Chain Management
Colorado Technical University
ADDITIONAL QUALIFICATIONS
- Customer Account Management
- Customer Retention Strategies
- Customer Advocacy
- Supply Allocation Management
- Order Management
- Backorder Resolution
- Product Availability Analysis
- Service Level Management
- Inventory Optimization
- Demand Forecast Accuracy
- Manufacturing Resource Planning (MRP)
- Materials Planning
- Capacity Utilization Analysis
- Production Support
- Supply Chain Coordination
- Procurement Support
- Risk Assessment & Mitigation