Summary
Overview
Work History
Education
Skills
Timeline
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Dexter Allen

Dallas,TX

Summary

Dynamic customer service professional with a proven track record at Willis Towers Watson, recognized for exceptional problem-solving and relationship-building skills. Achieved a 98% customer satisfaction rating through effective resolution of complex inquiries. Proficient in multitasking and team collaboration, consistently enhancing client experiences while streamlining processes for improved efficiency. Aiming to leverage expertise to drive customer satisfaction and operational excellence in future roles.

Overview

8
8
years of professional experience

Work History

Customer Support Rep Pensions/Annuities

Willis, Towers, Watson
DALLAS, United States
06.2023 - Current
  • Assisted clients in navigating complex pension and annuity policies, providing detailed explanations and ensuring their understanding of available options.
  • Resolved customer inquiries and concerns promptly and efficiently, achieving a 95% customer satisfaction rating based on feedback surveys.
  • Collaborated with cross-functional teams to streamline internal processes, resulting in a 20% decrease in average resolution time for pension and annuity-related issues.

Reservation Agent

Fleet Corp @ American Airlines
FORT WORTH, UNITED STATES
01.2022 - 01.2023
  • Identify and resolve issues that emerge during the reservation process guaranteeing customer satisfaction.
  • Respond to inquiries regarding reservation procedures providing clear answers.
  • Support airline crew members with their travel selections, ensuring that their needs were met in a timely and efficient manner.

Virtual Customer Service Agent

Parking Services
DALLAS, UNITED STATES
02.2020 - 12.2021
  • Interacted with customers through live online chats, providing prompt responses.
  • Analyzed customer complaints to identify root causes, selected optimal solutions, and expedited appropriate corrective measures.
  • Maintained a consistently positive and professional demeanor in all customer interactions, promoting repeat purchases and nurturing positive customer experiences.

Leasing Consultant

Integrity
DALLAS, UNITED STATES
03.2019 - 12.2021
  • Interacted with clients in a professional and friendly manner, welcoming them to the property and showcasing available apartments.
  • Prepped and processed lease agreements, assuring thorough understanding of all associated terms and conditions.
  • Facilitated the move-in process, assisting prospective tenants with paperwork and logistics to ensure smooth transitions.

Claims Agent

Allstate Insurance
DALLAS, UNITED STATES
01.2018 - 02.2019
  • Demonstrated productivity in a fast-paced work environment, efficiently processing high volumes of claims.
  • Proactively sought out new clients and fostered strong client relationships through strategic networking, direct referrals, lead databases, and cold calling.
  • Evaluated insurance claims for accuracy and compliance with company guidelines.

Education

Master of Social Work - Direct Practice Concentration

Howard University
Washington, DC
05-2027

Bachelor of Science in Business -

University of Phoenix
Tempe, AZ
08-2025

GED -

North Texas Jobs Corp
MCKINNEY, UNITED STATES
11-2006

Skills

  • Attention to Detail
  • Time Management
  • Problem Solving
  • Networking
  • Adaptable
  • Empathy and understanding
  • Conflict resolution
  • Multitasking skills
  • Customer service
  • Team collaboration
  • Relationship building
  • Microsoft windows and office

Timeline

Customer Support Rep Pensions/Annuities

Willis, Towers, Watson
06.2023 - Current

Reservation Agent

Fleet Corp @ American Airlines
01.2022 - 01.2023

Virtual Customer Service Agent

Parking Services
02.2020 - 12.2021

Leasing Consultant

Integrity
03.2019 - 12.2021

Claims Agent

Allstate Insurance
01.2018 - 02.2019

Master of Social Work - Direct Practice Concentration

Howard University

Bachelor of Science in Business -

University of Phoenix

GED -

North Texas Jobs Corp

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