Dexter Borja
Elmont,NY
Overview
3
3
years of professional experience
Work History
Field Service Technician II
CompuCom
West Deptford, NY
03.2023 - 08.2023
- Travel within a radius of up to 125+ miles daily in a specific route
- traveled outside of state to cover other territories.
- troubleshooting and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases/tickets daily
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Insight to PC, Printers, Network switch equipment
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Trained customers on equipment after installation.
- Processed incoming or outgoing mail, packages or deliveries.
- Made calls to verify equipment arrival and date and time of install.
Manager
Cali Bella Bakery
Brooklyn, NY
03.2022 - Current
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Examined merchandise to correctly price and display products.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
In-Home Expert
Asurion
Brooklyn, NY
09.2022 - 02.2023
- Arrive at work in timely manor to pick up devices in order to deliver to customer.
- Making sure to communicate with customer via text/phone call and reaching out to help desk if not able to contact customer.
- Assisting customers with with device setup and activation of mobile device and data retrieval and informing customer on apps that are free for them to use with 24/7 tech assistance free photo storage and Virus Protection software.
- Informing customer of our home protection and the benefits and signing them up generating sales for the company.
- Asking to complete survey after each interaction to better fine tune customer service approach.
IT Manager
Shiftsmart
Garden City, N.Y
02.2021 - 07.2021
- Helping with device diagnostics finding and solving minor issues with software
- Guiding Site Managers and Vaccinator's on how to use software resetting and unlocking personal accounts
- Implemented, tested and tracked applications, business software, network infrastructure and wireless devices.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified and acted on opportunities to improve and update software and systems.
Education
Some College (No Degree) - Computer Software And Media Applications
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Sales Techniques
- Project management
- Data management
- Computer skills Office Suit
Languages
- English, Fluent Spanish
Timeline
Field Service Technician II
CompuCom
03.2023 - 08.2023
In-Home Expert
Asurion
09.2022 - 02.2023
Manager
Cali Bella Bakery
03.2022 - Current
IT Manager
Shiftsmart
02.2021 - 07.2021
Some College (No Degree) - Computer Software And Media Applications
LaGuardia Community College of The City University of New York