Dexter Calangi
Moreno Valley,CA
Summary
Proven leader with Years extensive experience at ABM Industries, adept in staff management and green cleaning practices. Excelled in enhancing operational efficiency and client satisfaction through innovative solutions and effective team collaboration. Skilled in chemical handling and fostering positive work environments, significantly improving service delivery and sustainability initiatives.
Overview
28
28
years of professional experience
Work History
Janitorial Manager
ABM Industries
11.2008 - Current
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- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Developed strong vendor relationships for cost-effective supply procurement and inventory management.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
- Established strong communication channels among team members, fostering a positive work environment that encouraged feedback and collaboration.
- Fostered a culture of continuous improvement through regular reviews of processes and procedures, leading to enhanced efficiency and effectiveness across the janitorial team.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Coordinated with external contractors for specialized cleaning services as needed while ensuring minimal disruption to daily operations.
- Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
- Collaborated with client department managers to coordinate cross-functional projects and tasks effectively.
- Developed an effective preventive maintenance program to proactively address potential issues before they became problems.
- Implemented green cleaning practices to reduce environmental impact and promote sustainability.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Approving punches and managed labor budget
Parking Lot Supervisor
ABM - Facility Services
01.2004 - 11.2008
- Streamlined the parking process by implementing a user-friendly ticketing system, reducing wait times.
- Successfully managed multiple high-volume periods simultaneously without compromising on quality service or customer satisfaction levels.
- Improved traffic flow within the parking lot by analyzing patterns and making necessary adjustments to signage or layouts.
- Maintained a clean and organized environment, enhancing the overall visual appeal of the parking lot.
- Assisted in budget planning for maintenance costs, contributing to financial savings for the company.
- Managed an efficient team of parking attendants, ensuring timely service and optimal space utilization.
- Conducted routine inspections of all equipment to ensure functionality, mitigating potential hazards before they arose.
- Implemented effective security measures, minimizing incidents of vehicle break-ins or thefts.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback.
- Implemented a staff training program that improved employee efficiency and job satisfaction levels.
- Collaborated closely with event organizers to create tailored solutions that met their specific needs while maximizing available space.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Lead Front Desk Receptionist
Shutters on the Beach
01.2000 - 04.2004
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Coordinated with sales team on group bookings by ensuring accurate reservation details were entered into the system for timely customer followup.
Seafood Processor Team Leader
Trident Seafoods
02.1998 - 05.2000
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.
- Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
- Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
- Trained new employees on company procedures, equipment operation, safety protocols, ensuring their smooth integration into the team while minimizing downtime due to learning curves.
Customer Service Sales Representative
Circuit City Stores
05.1996 - 02.1998
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - CNA
Preferred College of Nursing
Los Angeles, CA01.2004
Bachelor of Arts - Business Management
Immaculate Conception College
Immaculate Conception College04.1996
High School Diploma -
Immaculate Conception College
Balayan Batangas Philippines04.1994
Skills
- Cleaning Expertise
- Green Cleaning
- Chemical Handling
- Staff Management
- Task Delegation
- Work Scheduling
- Supervisory Experience
- Team Management
- Project Planning
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Managing Operations and Efficiency
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Janitorial Manager
ABM Industries
11.2008 - Current
Parking Lot Supervisor
ABM - Facility Services
01.2004 - 11.2008
Lead Front Desk Receptionist
Shutters on the Beach
01.2000 - 04.2004
Seafood Processor Team Leader
Trident Seafoods
02.1998 - 05.2000
Customer Service Sales Representative
Circuit City Stores
05.1996 - 02.1998
No Degree - CNA
Preferred College of Nursing
Bachelor of Arts - Business Management
Immaculate Conception College
High School Diploma -
Immaculate Conception College