Dexter Copeland
Miramar,FL
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 4 years of experience to new professional challenges with growth-oriented organization.
Overview
7
7
years of professional experience
Work History
Program Director
Nonprofit Organization Joshua's Heart Foundation
10.2020 - Current
- Identify community outreach opportunities
- Supervise staff and volunteers
- Plan events and programs that support th mission of Joshua's Heart
- Schedule and organize programs/events
- Support the planning and coordination of these programs, activities, and events
- Manage communications (media relations, social media)
- Implement new curriculum programs with short-term and long-term goals
- Maintain budget and track expenses
- Establish overall performance standards for projects/programs/events and their teams
- Assign and supervise tasks or phases of work to the appropriate staff or volunteer members
- Track and review performance of members of various project teams or groups to assess compliance with budgetary, time and other requirements
- Report progress of work, goals, problems, and other issues to upper-level management or boards of directors or committees responsible for oversight
- Formulate and implement plans for recovery, alteration of work or otherwise handling emergencies, disruptions of programs, production or project schedules and unanticipated events
- Serve as an ambassador for Joshua's Heart by spreading positive information about the organization and forming collaborative partnerships
- Serve as a liaison of Joshua's Heart within the organization
- Speak to various groups to educate them about the purpose and role of Joshua's Heart in the community, if needed
- Responsible for ensuring grant requirements are met
- Other duties as required by management.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Grocery Clerk
Publix
04.2020 - 10.2020
- Provides premier customer service, including greeting customers and answering their questions
- Assists with unloading product from trucks and organizes stock room
- Fills assigned section as needed
- Assists with the maintenance of the shelf set
- Cleans cases and shelves, and mop and sweep the sales floor, stock rooms, and dairy coolers
- Operates back-room equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine
- Assists with other duties as assigned.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Volunteer Coordinator
Nonprofit Organization Joshua's Heart Foundation
05.2020 - 09.2020
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Manage schedules for everyday activities
- Assign responsibilities as appropriate
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Ensure volunteers are satisfied by creating a health working environment
- Give constructive feedback.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Barback
Twin Peaks Restaurant
03.2017 - 03.2020
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Game Day Staff
Miami Dolphins
08.2019 - 12.2019
- Work all Miami Dolphins home games for the 2019 season, including preseason
- Oversee and operate Miami Dolphins activations on game days
- Assist with all in-game activities as it relates to activation and event obligations
- Support Entertainment & Brand Impact department in all pregame and postgame events as assigned
- Participated in pre-game briefings with fellow staff members, staying informed about game day procedures and updates.
- Promoted fan engagement through various in-game activities and contests during breaks in play.
- Arrive early on game days to set up all activation spaces around the stadium
- Provide a high-quality customer service interaction with all guests to enhance the entertainment experience
- Assist with set up and break down of events throughout the year including, Miami Dolphins Training Camp, Dolphins Cancer Challenge, and Miami Open
- Other tasks and duties as assigned.
Intern
FIU Athletic Department
05.2019 - 12.2019
- Ensure that each team has adequate equipment during the season
- Organize the distribution of equipment to coaches before the season commences
- Maintain an inventory management system and undertake a stock take at the conclusion of each competition season
- Attend scheduled committee meetings on a regular basis and provide an inventory holding report for the committee
- Worked with the basketball, soccer, softball, and tennis teams
- Organized and input new gear into inventory system for the players and coaches
- Setting up events for students and athletes
- Rearrange locker rooms according to player position
- Assist coaches and teams when needed
- Other task and duties assigned.
Intern
FIU Football Equipment Team Spring Training Camp
03.2019 - 05.2019
- Determine athletic equipment and apparel needs and specifications for football
- Make advance site visits for football to locate and/or evaluate practice facilities, laundry facilities and game site (including locker room and training facilities)
- Maintain, repair, and alter athletic equipment and apparel to ensure it is in safe condition
- Ensure that each team has adequate equipment during Spring training camp
- Organize the distribution of equipment to coaches before practice
- Maintain an inventory management system and undertake a stock take at the conclusion of each competition season
- Coordinate and prepare football locker rooms for scheduled events and practices
- Input and update player information into computer system
- Assist coaching staff when needed
- Work required camps for the team and youth camp athletes
- Order, maintain and set up communication and field equipment for football.
Volunteer
FIU Football Equipment Team
09.2018 - 01.2019
- Determine athletic equipment and apparel needs and specifications for football
- Arrange transportation of equipment for away games
- Make advance site visits for football to locate and/or evaluate practice facilities, laundry facilities and game site (including locker room and training facilities)
- Maintain, repair and alter athletic equipment and apparel to ensure it is in safe condition
- Ensure that each team has adequate equipment during the season
- Organize the distribution of equipment to coaches before the season commences
- Maintain an inventory management system and undertake a stock take at the conclusion of each competition season
- Coordinate and prepare football locker rooms for scheduled events and practices
- Travel with football team during away games when needed
- Input and update player information into computer system
- Assist coaching staff when needed
- Work required camps for the team
- Order, maintain and set up communication and field equipment for football.
Education
MBA Master of Business Administration in Sports Administration -
St. Thomas University
Miami Gardens, FL03.2022
Bachelor's in Sports Management and Recreation -
Florida International University
Miami, FL12.2019
Associate in Arts -
Broward College
Pembroke Pines, FL12.2015
High School Diploma -
American Senior High
Hialeah, FL05.2011
Skills
- Inventory Management
- Microsoft office - Word, Excel & PowerPoint
- Supervising
- Team Building
- Operations
- Recruiting
- Team Coordination
- Customer Service
- Adaptability
- Problem Solving
- Administration knowledge
- Staff Development
- Program Leadership
Volunteer Experience
Humane Society
Timeline
Program Director
Nonprofit Organization Joshua's Heart Foundation
10.2020 - Current
Volunteer Coordinator
Nonprofit Organization Joshua's Heart Foundation
05.2020 - 09.2020
Grocery Clerk
Publix
04.2020 - 10.2020
Game Day Staff
Miami Dolphins
08.2019 - 12.2019
Intern
FIU Athletic Department
05.2019 - 12.2019
Intern
FIU Football Equipment Team Spring Training Camp
03.2019 - 05.2019
Volunteer
FIU Football Equipment Team
09.2018 - 01.2019
Barback
Twin Peaks Restaurant
03.2017 - 03.2020
MBA Master of Business Administration in Sports Administration -
St. Thomas University
Bachelor's in Sports Management and Recreation -
Florida International University
Associate in Arts -
Broward College
High School Diploma -
American Senior High
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