Dexter Degal
Doha
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Cinema Manager
Al Mana Entertainment Group
02.2018 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Representative
Play Cinemas
03.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Toll Collector
Manila Toll Expressways (MATES)
03.2012 - 08.2012
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in Tagalog and English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Inspection and Packing Department
Baxter Healthcare Philippines
05.2008 - 10.2008
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes.
- Checked packing slips and other documentation to appropriately box items requested by client.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Sorted and organized items in designated areas for easy access.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated manual and electric pallet jacks to move merchandise.
Education
Basic Safety Training - Ire Fighting, Basic First Aid And Water Survival
Far East Maritime Training Center
United Nations Ave, Ermita, Manila, Metro Manila04.2010
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna - Binan
National Hi Way, Sto. Nino Binan Laguna04.2003
High School Diploma -
Rizal College of Laguna
Parian Calamba Laguna03.1999
Skills
- Budget Controls
- Manage Operations
- Sales Promotion
- Employee Performance Evaluations
- Operational Improvements
- Organizational Structuring
- Corrective Action Planning
- Inventory Tracking and Management
- Records Organization and Management
- Strategic Decision-Making
- Develop Policies
- Improve Performance
Timeline
Cinema Manager
Al Mana Entertainment Group
02.2018 - Current
Customer Service Representative
Play Cinemas
03.2014 - 01.2018
Toll Collector
Manila Toll Expressways (MATES)
03.2012 - 08.2012
Inspection and Packing Department
Baxter Healthcare Philippines
05.2008 - 10.2008
Basic Safety Training - Ire Fighting, Basic First Aid And Water Survival
Far East Maritime Training Center
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna - Binan
High School Diploma -
Rizal College of Laguna
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