Dexter Degal
Doha
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Cinema Manager
Al Mana Entertainment Group
Doha Qatar
02.2018 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Representative
Play Cinemas
Doha
03.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Toll Collector
Manila Toll Expressways (MATES)
Km. 44 South Luzon Expressway (SLEX) Calamba City Laguna
03.2012 - 08.2012
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in Tagalog and English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Inspection and Packing Department
Baxter Healthcare Philippines
Barangay Silangan Canlubang Laguna
05.2008 - 10.2008
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes.
- Checked packing slips and other documentation to appropriately box items requested by client.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Sorted and organized items in designated areas for easy access.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated manual and electric pallet jacks to move merchandise.
Education
Basic Safety Training - Ire Fighting, Basic First Aid And Water Survival
Far East Maritime Training Center
United Nations Ave, Ermita, Manila, Metro Manila04.2010
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna - Binan
National Hi Way, Sto. Nino Binan Laguna04.2003
High School Diploma -
Rizal College of Laguna
Parian Calamba Laguna03.1999
Skills
- Budget Controls
- Manage Operations
- Sales Promotion
- Employee Performance Evaluations
- Operational Improvements
- Organizational Structuring
- Corrective Action Planning
- Inventory Tracking and Management
- Records Organization and Management
- Strategic Decision-Making
- Develop Policies
- Improve Performance
Timeline
Cinema Manager
Al Mana Entertainment Group
02.2018 - Current
Customer Service Representative
Play Cinemas
03.2014 - 01.2018
Toll Collector
Manila Toll Expressways (MATES)
03.2012 - 08.2012
Inspection and Packing Department
Baxter Healthcare Philippines
05.2008 - 10.2008
Basic Safety Training - Ire Fighting, Basic First Aid And Water Survival
Far East Maritime Training Center
Bachelor of Science - Marine Transportation
University of Perpetual Help System Laguna - Binan
High School Diploma -
Rizal College of Laguna